topic Re: WiFi calling in Tech Support

WiFi calling

T_C — Fri, 12 Aug 2022 09:51:46 GMT

Hi Just moved to O2 and all mobile signal is poor here so trying to switch on WiFi calling on iPhone XR. Every time I try on the app it crashes, tried chat but too busy, has anyone any experience with this. Thanks

Re: WiFi calling

Enlli — Fri, 12 Aug 2022 10:26:31 GMT

Try contacting O2 via social media

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

Re: WiFi calling

SimonM — Sun, 14 Aug 2022 21:19:02 GMT

I'm sorry, but O2 is part of a global Telecommunications company whose revenue is nearly $12 billion a year, yet customers who need help and support are expected to use social media to get in contact? I guess its great if you actually use social media, but come on, really?

Re: WiFi calling

pgn — Sun, 14 Aug 2022 22:04:01 GMT

For a modern, leading Telecommunications company, have you tried to find a valid e-mail address for O2, @SimonM? 😖

Re: WiFi calling

madasaf1sh — Mon, 15 Aug 2022 06:17:10 GMT

@SimonM

People can call, live chat or use social media, email is not secure for customer service queries.. people will use the most convenient channel...

@pgn most companies are getting rid of email for CS...

Re: WiFi calling

Cleoriff — Mon, 15 Aug 2022 06:57:24 GMT

There has never been an email address since I've been with O2. It was always contact via phone or the pretty useless live chat. Now we have social media. (Which is ok, except for our older clients who have never used social media at all.)

Re: WiFi calling

Breanna — Mon, 15 Aug 2022 09:57:57 GMT

Hey @T_C were you able to get in touch with O2 about this?

Re: WiFi calling

Colin13 — Wed, 17 Aug 2022 10:28:36 GMT

O2 are pretty useless in the actually speaking to a real person stakes.

I cannot get WiFi Calling enabled as per the original poster, selecting it on my compatible iPhone directs me to a O2 webpage which has zero useful text and a video showing how to enable WiFi Calling on an iPhone.

So we are going around in circles, 202 is useless I am to old to listen to inane thump thump thump music for hours on end

Re: WiFi calling

MI5 — Wed, 17 Aug 2022 10:47:45 GMT

@Colin13

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: WiFi calling

AnnW — Thu, 06 Jul 2023 15:10:24 GMT

Same problem!

Re: WiFi calling

pgn — Thu, 06 Jul 2023 17:01:11 GMT

@AnnW wrote:
Same problem!

Same answer: We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.