topic Re: Mobile data not working in EU in Tech Support

Mobile data not working in EU

AdamBS — Sun, 06 Dec 2020 21:11:49 GMT

I am in France but my mobile data isn’t working even though it is switched on. Any ideas how to get it to work? It usually works in other EU countries.

Re: Mobile data not working in EU

MI5 — Sun, 06 Dec 2020 21:19:31 GMT

@AdamBS

If you have an iPhone, try changing the data apn to "mobile.o2.co.uk"

Also try a manual network selection and try different networks on any phone.

If you have been outside of the UK for more than 63 days you may also have restrictions on your account due to O2's fair use policy.

Re: Mobile data not working in EU

AdamBS — Mon, 07 Dec 2020 13:10:47 GMT

I have changed the APN like you said and it now works. Any ideas why idata which is what APN was set as before, didn’t work? Thanks for your help.

Re: Mobile data not working in EU

MI5 — Mon, 07 Dec 2020 13:12:16 GMT

@AdamBS

It's because you don't have iData enabled on your account.

You need to call O2 to have it enabled when you get back home, then you can revert your apn to iData.

Re: Mobile data not working in EU

jonsie — Mon, 07 Dec 2020 13:15:41 GMT

You will need the idata bolt on for things such as visual voicemail

Re: Mobile data not working in EU

J123 — Tue, 19 Jul 2022 10:26:50 GMT

Any idea how you can speak to someone about not getting data roaming. Tried everything and not working. Going round in circles trying to contact someone. Thanks

Re: Mobile data not working in EU

gmarkj — Tue, 19 Jul 2022 14:59:23 GMT

There are links above to talk to customer services via Facebook, Twitter and Instagram @J123

Try any of those.