topic Re: No 4G in Tech Support

No 4G

Emle — Mon, 11 Jul 2022 09:47:41 GMT

Hello,

I haven't been able to get 4G since Saturday. I have been in a few different areas (Kent and London), I have checked the network status and there hasn't been any problems. I have restarted my phone and its made no different. I have unlimited data. I don't know what else to try.

Emily

Re: No 4G

MI5 — Mon, 11 Jul 2022 11:35:46 GMT

@Emle

Check your MyO2 https://mymobile.o2.co.uk/ to see if you have any data allowance left this month.

Re: No 4G

Emle — Mon, 11 Jul 2022 12:14:24 GMT

I have unlimited data, so that's not the issue

Re: No 4G

madasaf1sh — Mon, 11 Jul 2022 12:27:35 GMT

@Emle

I would suggest trying your sim card in another phone and seeing if you get the same.

Are you able to make phone calls or send texts?

It might also be worth resetting your networks settings as well

Re: No 4G

Emle — Mon, 11 Jul 2022 12:44:33 GMT

I reset the network settings and its back. Thank you for the advice

Re: No 4G

madasaf1sh — Mon, 11 Jul 2022 13:25:49 GMT

@Emle

Glad you are all sorted.