topic Re: Why won’t my phone work in Spain in Tech Support

Why won’t my phone work in Spain

Parisared — Sat, 09 Jul 2022 12:02:03 GMT

I havent changed anything and i could use it last time. This time it will only work when connected to the Wi-Fi.

thanks

Re: Why won’t my phone work in Spain

MI5 — Sat, 09 Jul 2022 13:09:39 GMT

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Why won’t my phone work in Spain

pgn — Sat, 09 Jul 2022 18:37:45 GMT

In addition to the tips above, @Parisared - make sure you have not got WiFi calling enabled on your phone. Am in Spain currently, one PAYM and 2 PAYG phones, only bother with one PAYG was the Roaming Data was switched off in the phone settings - otherwise, once clear of the airport, signal and connection for voice, text and data all good using Movistar.

Good luck!