topic Re: Apple Watch mobile plan not working in Tech Support

Apple Watch mobile plan not working

kcrane — Thu, 07 Jul 2022 18:12:48 GMT

I used the Watch app on the iPhone to set up a mobile data plan for my watch, as per the O2 instructions. I was able to choose a plan (£5 a month) and after a couple of hours I received a text saying it was activated.

However the Watch app on the phone says something went wrong, code 14.

The watch itself says it has no data plan.

The O2 shop could not help though said they'd seen the same problem before and it needed tech support to fix.

The 202 helpline was unable to fix it, and said I would get a call back. I haven't had a call.

I have tried resetting and restoring the watch, and got the same problem.

I have tried switching on wifi calling on the phone (as I saw that in a similar post) but it didn't help.

Anyone have any other ideas?

Re: Apple Watch mobile plan not working

MI5 — Thu, 07 Jul 2022 21:18:30 GMT

@kcrane

WiFi callings needs to be working - have you checked it is?

Have you got iData active on your account?

You have if visual voicemail works, if not, you don't and need to call O2 to add it.

Also, you need to have a direct debit setup to pay for the phone account and watch.

Re: Apple Watch mobile plan not working

kcrane — Fri, 08 Jul 2022 06:55:15 GMT

Thanks for the quick reply @MI5 , appreciated.

I have Wi-Fi calling switched on (as I saw mention of it on this forum, nothing in O2’s instructions mention it).

I don’t know what iData or visual Voicemail are, but I’ll now look them up and test it as you suggest 👍

i have the debit set up for my phone and watch airtime contracts as I think that is unavoidable, as in O2 won’t provide them without? I already had the watch and phone before moving to an O2 SIM, both bought unlocked from Apple.

Will check more and report back, thanks.

Re: Apple Watch mobile plan not working

kcrane — Fri, 08 Jul 2022 07:25:14 GMT

@MI5 - I left myself a voicemail (don’t normally have any 😕) then went into the iPhone phone app and looked in the Voicemail tab. There is an entry showing who rang and when, plus the message length. I assume this is visual Voicemail, so I guess I have the iData feature. I also looked under Network Services in the mobile data settings and the APN etc all refer to iData.O2.co.uk

So it looks as though I have Wi-Fi calling, idata, and direct debit.

i only moved to O2 yesterday, as in, that’s when I inserted the O2 SIM and started the process to port my number. So I am currently on a temporary number. Could it be that I have to wait before setting up the watch eSIM?

Re: Apple Watch mobile plan not working

MI5 — Fri, 08 Jul 2022 08:50:25 GMT

@kcrane

Yes for sure, wait until your port has completed and your transferred number is fully working (usually at least 24 hours), the go to Settings >Phone >My number and ensure it is correct.

Re: Apple Watch mobile plan not working

kcrane — Fri, 08 Jul 2022 12:14:59 GMT

@MI5

OK, will wait until my number has moved, then try again.

TLDR: don’t bother with below unless you have spare time 🤗

PS : Settings-Phone-My Number doesn’t seem to pull the assigned number from the SIM, else why can edit it? I am not sure how you interrogate the network operator to find out what number is currently assigned to a SIM.

PPS how do O2 take four days to move a number when others take a few hours? I am trying to think how they think the process works for a regular user as they’ve sent texts to both the temp number and my own number. I can’t have both SIM cards in at once (we’ll, not on an iPhone) so how did the designer of the process imagine it would work? Not really expecting an answer, just musing on the process still not being smooth after about 15 years of smartphones and SIMs 😕

Re: Apple Watch mobile plan not working

MI5 — Fri, 08 Jul 2022 13:48:53 GMT

@kcrane

O2 don't push numbers to sim cards so it's a manual operation for the customer to do.

How to find an assigned number here

Re: Apple Watch mobile plan not working

kcrane — Tue, 12 Jul 2022 10:37:57 GMT

@MI5 @O2Lisa

I now have my number ported and waited until today to try again.

I get the same issue as before, Set Up Mobile Data on the Watch phone app thinks for a while, transfers me to what look like embedded O2 pages, then tells me it failed, call 202, error 14.

Any further ideas what I can do?

Re: Apple Watch mobile plan not working

O2Lisa — Tue, 12 Jul 2022 12:46:34 GMT

Hi @kcrane, I'll message you privately and look in to this further for you.

Re: Apple Watch mobile plan not working

kcrane — Tue, 12 Jul 2022 12:53:42 GMT

Thanks

Re: Apple Watch mobile plan not working

kcrane — Wed, 13 Jul 2022 14:57:40 GMT

For future readers of this thread, nothing was fixing the lack of a data service to the watch ( seen by looking at Data Connection in the settings of the watch itself) until @O2Lisa reset the contract and then when I tried again to set it up it worked.

@MI5 Provided some helpful suggestions 👍

Re: Apple Watch mobile plan not working

lewys-gp — Wed, 13 Jul 2022 15:15:06 GMT

Thanks for updating the community, @kcrane!

I'm sure other members will find this thread useful in the future 😊.

Re: Apple Watch mobile plan not working

Its50pence — Sun, 07 Aug 2022 14:18:35 GMT

I am also getting code 14 when I try and activate my data plan. And I’ve had no joy calling 202 to get it fixed.

Re: Apple Watch mobile plan not working

Patrycja12 — Sat, 03 Sep 2022 13:51:36 GMT

I have the same problem #O2Lisa please help

Re: Apple Watch mobile plan not working

Jyotida — Mon, 10 Jul 2023 13:07:42 GMT

Exactly the same story for me , terrible service isn’t it .

Re: Apple Watch mobile plan not working

JawadSaleem — Mon, 10 Jul 2023 14:18:20 GMT

@kcrane, Im sure Lisa has already told you but in case you don't know;

Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take.

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about.

Re: Apple Watch mobile plan not working

kcrane — Mon, 10 Jul 2023 14:26:41 GMT

@JawadSaleem

Interesting. I am on beta IOS (16.6 currently) and didn't stop to think it might cause problems watch<->Phone. However I've not had any serious problems since it was first set up. I get issues with the watch needing a much better signal than the phone can cope with, but broadly I leave the phone behind quite often without worrying I won't see messages or emails.

Re: Apple Watch mobile plan not working

pgn — Mon, 10 Jul 2023 14:50:45 GMT

@JawadSaleem wrote:
@kcrane, Im sure Lisa has already told you but in case you don't know;

Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take.

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about.

You do know you are commenting on a thread that was started a year ago, @JawadSaleem and @kcrane?

Lisa has not been an Advisor for several months now.

Re: Apple Watch mobile plan not working

JawadSaleem — Mon, 10 Jul 2023 17:39:12 GMT

@pgn Opps. No I didn’t but I’m hoping that the issue has not been on going for longer than I feared

Re: Apple Watch mobile plan not working

pgn — Mon, 10 Jul 2023 17:58:53 GMT

Different issues since latest Apple OTA update, @JawadSaleem 🤷