topic Re: PAC Number Changeover in Tech Support

PAC Number Changeover

Dougman — Tue, 05 Jul 2022 10:13:27 GMT

Hi.

Do I need both my old and new phones to be turned on for the number port to take place? I moved to o2 from EE and supplied my PAC, the number is due to port today. Unfortunately my old phone is in for repair as it won't turn on.

When I call the number that is being transferred I get o2 voicemail so it would seem that the number has been ported although it has not switched on the new phone yet.

TIA

Re: PAC Number Changeover

Enlli — Tue, 05 Jul 2022 10:18:04 GMT

No you will be OK. Sounds if it is going through.

Try rebooting your new phone.

Re: PAC Number Changeover

jonsie — Tue, 05 Jul 2022 10:18:10 GMT

You only need the new phone and sim switched on

Keep rebooting periodically until the port takes place

Re: PAC Number Changeover

Dougman — Tue, 05 Jul 2022 10:33:44 GMT

Thanks for that.

Re: PAC Number Changeover

captHedge — Tue, 05 Jul 2022 16:36:11 GMT

@Dougman Did the port complete ? I am also waiting for and EE to O2 port to happen - in the same place but not happened yet.... just wondering on the timeframe to complete

Re: PAC Number Changeover

Dougman — Wed, 06 Jul 2022 07:52:43 GMT

Hi captHedge.

Yes, i went through at about 6pm, phone service was off for about 45 minutes then a few restarts and it worked.