topic Re: Esim swap activation time? in Tech Support

Esim swap activation time?

Monkatron — Thu, 30 Jun 2022 07:15:23 GMT

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life.

So far I have: completed the swap process, waited 24hours, reset both phones periodically, and spoke to cc via chat. It’s now 48 hours on and the wait continues…

Re: Esim swap activation time?

Cleoriff — Thu, 30 Jun 2022 08:26:42 GMT

@Monkatron
It should be done by now so you need to contact O2 via social media or Skype.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or Skype and call this number 0800 032 1402

Re: Esim swap activation time?

Monkatron — Thu, 30 Jun 2022 09:07:08 GMT

Cool, just gave them a ring. It’s a technical issue that needed to be escalated - should have a response in 5 working days. Ugh, not great.

Re: Esim swap activation time?

Cleoriff — Thu, 30 Jun 2022 09:20:45 GMT

Oh dear me @Monkatron. Another technical issue! We've had a lot of problems with people porting in from other networks just recently so now there's something else. Ridiculous really.

Re: Esim swap activation time?

Cleoriff — Thu, 30 Jun 2022 09:48:04 GMT

@Monkatron

I'll tag in one of our account advisors @O2Sarah- to see if she can get things sorted for you.

Re: Esim swap activation time?

Monkatron — Thu, 30 Jun 2022 10:26:03 GMT

Perfect, thanks, I’ll post a response once this is all sorted out. Cheers 👍🏼

Re: Esim swap activation time?

Cleoriff — Thu, 30 Jun 2022 11:26:56 GMT

@O2Sarah-can you help please?

Re: Esim swap activation time?

O2Sarah- — Thu, 30 Jun 2022 12:26:48 GMT

Thanks for the tag @Cleoriff 😃

@Monkatron I will inbox you now so we ca check your account 😊

Re: Esim swap activation time?

Cleoriff — Thu, 30 Jun 2022 13:16:08 GMT

Thanks @O2Sarah- x

Re: Esim swap activation time?

Monkatron — Fri, 01 Jul 2022 16:46:58 GMT

Thanks for your help and advice @Cleoriff & @O2Sarah-, it looks like my stuck esim swap was resolved by O2 IT and I now have service again!

Re: Esim swap activation time?

Cleoriff — Fri, 01 Jul 2022 18:57:20 GMT

Excellent news @Monkatron 👍

Re: Esim swap activation time?

GemC — Wed, 11 Jan 2023 21:11:38 GMT

Hello! I am having a similar issue - have done QR 3 times now (iPhone upgrade to iPhone 14 // o2 to o2); getting the “eSIM not activated, contact o2”…Have spoken to o2 - no luck/ suggestions. Just said to “wait” 🥲 Any help appreciated. Thank you!

Re: Esim swap activation time?

dieppon — Fri, 03 Mar 2023 00:53:29 GMT

What happen at the end. I’m stuck too.

Re: Esim swap activation time?

Cleoriff — Fri, 03 Mar 2023 08:01:48 GMT

@dieppon

I'll tag @O2Sarah- for you. She's on at 8am this morning and I'm sure she'll be in touch soon.

Re: Esim swap activation time?

O2Sarah- — Fri, 03 Mar 2023 08:31:26 GMT

Thankyou for the tag @Cleoriff

@dieppon I will send you a private message so we can look into this.

Re: Esim swap activation time?

Cleoriff — Fri, 03 Mar 2023 09:43:38 GMT

Thanks @O2Sarah- xx

Re: Esim swap activation time?

v235tbai — Fri, 29 Sep 2023 14:15:50 GMT

@O2Sarah is it possible for you to check mine? ive done a sim to esim swap and my network has now disappeared.

Re: Esim swap activation time?

gmarkj — Fri, 29 Sep 2023 14:40:38 GMT

Sarah no longer works on the community @v235tbai so you will have to try contacting customer services either by calling or using social media.
It's 202 or 0344 809 0202 for pay monthly, or 0800 032 1402 which you can call using Skype.

Or on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)