topic Re: Constantly have 0 signal! in Tech Support

Constantly have 0 signal!

Kali-XRP — Tue, 21 Jun 2022 09:27:22 GMT

Since I started my contract several months ago i constantly have 0 signal (it says not registered on network) i have made contact multiple times and each time im told there is a mass in my area down, this is lies as i can travel 5mile and still have 0 signal, how do i leave O2 due to this issue as im paying for services i cant use??

Re: Constantly have 0 signal!

gmarkj — Tue, 21 Jun 2022 10:38:12 GMT

Sounds like the SIM is not locking onto the o2 network @Kali-XRP .

I would visit your local o2 store and ask them to do a SIM swap for you to see if that works.

See if anything in the guides below also helps.

Re: Constantly have 0 signal!

MI5 — Tue, 21 Jun 2022 11:28:38 GMT

@Kali-XRP

Did you have an upgrade or new contract?

If you upgraded you would needed to have activated the new sim by doing a sim swap from your old one

Other possibility is a shipping bar on the phone which O2 have to remove.

Check both of these first.