topic Re: Getting a signal for 5G when it is not rolled out in my area in Tech Support

Getting a signal for 5G when it is not rolled out in my area

James-Thornton — Sat, 18 Jun 2022 15:31:55 GMT

Hello,

Around a month ago I started seeing 5G being displayed on my iPhone (it started as 1 bar and now goes from 1-3 bars) and got quite confused, as your coverage checker showed that 5G was not in my area and this speed was really slow (3G speeds). Also, I live around 10 minutes drive from Littlehampton which is my nearest town which does not have 5G either.

When checking for an issue in my area initially it sad nothing was wrong, but then said there was an issue with my mast.

After speaking with one of your colleagues on Twitter they suggested you might be testing 5G in my area.

I wanted to know is there any way for you to find if this is the case as firstly, it would be hand to have, and lastly, the signal I am getting is so unpredictable right I don't have a steady connection?

Please let me know and if you can't find that out, how long does it roughly take to test and install 5G?

Thank you

Re: Getting a signal for 5G when it is not rolled out in my area

MI5 — Sat, 18 Jun 2022 15:40:58 GMT

@James-Thornton

The only info O2 give out is on this site O2 Service Status

Obviously though, the only way you will see a 5g signal is if they are in the process of installing and testing a 5g mast in your area.

Testing and installation can take a few months though.

Re: Getting a signal for 5G when it is not rolled out in my area

James-Thornton — Sat, 18 Jun 2022 15:46:42 GMT

@MI5 Ah okay. Thanks. The O2 Service Status was the site I used which told me there was an issue with the mast in my area.

I initially thought it was just an error with a 4G mast but from what you've said and what O2 said on Twitter, it looks like they're testing and installing 5G.

Hopefully 5G should be working soon and my speeds will get better and more reliable 😊

Thanks