topic Re: O2 payg Not receiving incoming calls or texts in Tech Support

O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 17:50:16 GMT

I can make outgoing calls and send texts, but not receiving calls or texts. Mobile data works fine.

- tried resetting phone

- tried sim in different handsets

- tried in different locations (cities)

- cleaned sim

- done Sim Swap to new sim

- DND is not enabled

- callers from different networks can't reach me

I've had same sim, phone etc for months. It stopped working last week.

Called o2 'customer service' over a dozen times who say there is no barring active on the account or sim, keep repeating above steps I've done already, then fob me off with a promised call back (to my landline) but never have done.

Anyone had and resolved sane issue where you can make calls and send texts, but not receive at all?

Re: O2 payg Not receiving incoming calls or texts

MI5 — Wed, 15 Jun 2022 17:55:29 GMT

@Sunny11

Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901. You then need to dial 1750 to switch voice mail back on if required.

Re: O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 17:57:37 GMT

Thanks. Call diverts already off and I've double checked.

Divert wouldnt explain why texts aren't being received either

Re: O2 payg Not receiving incoming calls or texts

MI5 — Wed, 15 Jun 2022 18:01:53 GMT

Can you remember doing anything or downloading any new apps that coincide with this happening @Sunny11 ?

If not, it must be something on your account which only O2 can check for you.

I'll ask @O2Emma to check for you.

Re: O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 18:06:45 GMT

@MI5 wrote:
Can you remember doing anything or downloading any new apps that coincide with this happening @Sunny11 ?
If not, it must be something on your account which only O2 can check for you.
I'll ask @O2Emma to check for you.

I called o2 last week for the pin on my Call Barring function on the handset. But they said you can't do from handset menu, they have to do activate the feature at customer service.

I told him NOT to activate it, double checked and hung up.

Since then each time I've called o2 they assure me Barring (incoming or outgoing) is NOT active on my number.

But it's odd that issue started since my call last week, that rep may have done something but the system saying otherwise.

Re: O2 payg Not receiving incoming calls or texts

O2Emma — Wed, 15 Jun 2022 18:07:43 GMT

Hi @MI5 I will pick this up thanks.

Re: O2 payg Not receiving incoming calls or texts

O2Emma — Wed, 15 Jun 2022 18:08:34 GMT

Hi @Sunny11 Do you know if its all calls/txt not receiving from or is certain numbers/network ?

Thanks o2Emma

Re: O2 payg Not receiving incoming calls or texts

MI5 — Wed, 15 Jun 2022 18:08:34 GMT

That's good info for @O2Emma to work with @Sunny11

Re: O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 18:13:04 GMT

I haven't received a single call or text since last week.

I normally get 15-20 calls/texts from different people on different networks before then daily.

Re: O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 18:14:29 GMT

I haven't received a single call or text since last week.

I normally get 15-20 calls/texts from different people on different networks before then daily.

Re: O2 payg Not receiving incoming calls or texts

O2Emma — Wed, 15 Jun 2022 19:16:13 GMT

Ok @Sunny11 I will send you a private message to look into issue further .

Re: O2 payg Not receiving incoming calls or texts

Sunny11 — Wed, 15 Jun 2022 20:15:08 GMT

Thanks @MI5 for referring this to @O2Emma , it's all fixed and working now.

Not sure what she did, but hopefully o2emma will post details.

Re: O2 payg Not receiving incoming calls or texts

MI5 — Wed, 15 Jun 2022 20:27:49 GMT

Happy to hear that @Sunny11 but I doubt we'll ever know what the issue was.

Re: O2 payg Not receiving incoming calls or texts

Caity_Lou — Thu, 23 Jun 2022 06:03:23 GMT

Hey!

Im having the same issue, are you ok to private message me also? Or at least share the steps publicly.

Thank you

Re: O2 payg Not receiving incoming calls or texts

Faw1991 — Wed, 08 Mar 2023 22:17:43 GMT

Hi @O2Emma

I am having the exact same issue, can you please private message me too? I would be very grateful for your help.

I cannot receive calls or text messages. I am able to make calls.

I have tried restoring the phone, network settings, had a new sim, but nothing helped.

I have been using the same phone and been with O2 for the past 2 years and never had a problem until 9 days ago.

I called O2 customer service many times but they always went through the same process, they also promised that the manager will give me a call but this never happened. Also said that the 'tech' team will get in touch but no one ever did.

Re: O2 payg Not receiving incoming calls or texts

O2Emma — Fri, 10 Mar 2023 16:04:20 GMT

Hi @Faw1991 I will send you a private message to look into this for you .

Re: O2 payg Not receiving incoming calls or texts

-JS- — Sun, 30 Jul 2023 00:36:33 GMT

Hi guys, I seem to be having the same issue for the past month or so. Can make calls, but not receive them. Same with messages. Can't even get security (pass code) texts. Switching network operators back and forth sometimes forces the texts through.

Any help would be greatly appreciated.

Re: O2 payg Not receiving incoming calls or texts

pgn — Sun, 30 Jul 2023 08:33:11 GMT

@-JS- wrote:
Hi guys, I seem to be having the same issue for the past month or so. Can make calls, but not receive them. Same with messages. Can't even get security (pass code) texts. Switching network operators back and forth sometimes forces the texts through.
Any help would be greatly appreciated.

As the O2 Forum Advisor service was recently disbanded, you are going to have to persist with O2 CS - the Social Media Team, if you use Twitter or Facebook or Instagram, should be able to help; the ways to get to them are in the link just below this post, @-JS- - good luck!