https://community.o2.co.uk/t5/Tech-Support/E-sim-not-provisioned/m-p/1555124#M22143 <P>I asked for a sim swap to e-sim on Sunday, was told it would take 24 hours and got the confirmation. Added the e-sim to my iPhone 12 Pro Max and it's constantly showing no connection. In the about section it says it's not provisioned. I'm on my second e-sim package. Is there a step I'm missing?&nbsp;</P> Thu, 09 Jun 2022 17:01:50 GMT colinhype 2022-06-09T17:01:50Z https://community.o2.co.uk/t5/Tech-Support/E-sim-not-provisioned/m-p/1555124#M22143 <P>I asked for a sim swap to e-sim on Sunday, was told it would take 24 hours and got the confirmation. Added the e-sim to my iPhone 12 Pro Max and it's constantly showing no connection. In the about section it says it's not provisioned. I'm on my second e-sim package. Is there a step I'm missing?&nbsp;</P> Thu, 09 Jun 2022 17:01:50 GMT https://community.o2.co.uk/t5/Tech-Support/E-sim-not-provisioned/m-p/1555124#M22143 colinhype 2022-06-09T17:01:50Z https://community.o2.co.uk/t5/Tech-Support/E-sim-not-provisioned/m-p/1555128#M22144 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4852039">@colinhype</a>&nbsp;</P><P><BR />Did you do a sim swap from the old sim to the new sim, as per this guide <LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp; as the last one I did took 10 minutes tops to go through.&nbsp;</P><P>&nbsp;</P><P>It may be an account issue, so it might be worth calling o2 on 0344 809 0202&nbsp;</P> Thu, 09 Jun 2022 17:27:30 GMT https://community.o2.co.uk/t5/Tech-Support/E-sim-not-provisioned/m-p/1555128#M22144 madasaf1sh 2022-06-09T17:27:30Z