topic eSim problem on Pixel 6 Pro in Tech Support

eSim problem on Pixel 6 Pro

New_user — Mon, 06 Jun 2022 09:56:55 GMT

I've seen other post regarding issues with esim where it just stops working and needs to be replaced.

I'm too am having this issue, the new esim worked for about 1 week, then it's unable to connect to the network. A replacement esim resolved the issue, however after another week, it stopped again. I've ordered another replacement esim (3rd one) and I've only been a customer for about 1 month and only been able to use the service for about 2 weeks.

Is there a general issue with esims or maybe its compatibility with the Pixel?

Re: eSim problem on Pixel 6 Pro

madasaf1sh — Mon, 06 Jun 2022 10:09:25 GMT

@New_user

I have had an esim in my Motorola Razr 5G for over a year, and have over 100 in the fleet of devices I manage, for over 6months and the rate of failure is about 0.01%

It is probably one to ask Google as the Pixel 6 Range is full of bugs, and in December last year Google admitted connectivity issues.

https://support.google.com/pixelphone/gethelp

Re: eSim problem on Pixel 6 Pro

New_user — Thu, 09 Jun 2022 07:43:19 GMT

esim replaced and working again...for now. I logged a call with pixel support, but couldn't see anything so have escalated, waiting feedback.