topic Connection issues in Tech Support

Connection issues

Lollipop1976 — Wed, 01 Jun 2022 08:15:32 GMT

Why can't I make calls even though I had a message saying welcome to Spain roaming I have got Wi-Fi connection at the hotel and can get onto Facebook etc tried phoning the missus who is sitting next to me in the apartmentjust didn't go through and when she tried to ring me it said the O2 number was not available this happened the last time we were here got to be something simple can somebody help please!

Re: Connection issues

pgn — Wed, 01 Jun 2022 09:34:16 GMT

From hotel WiFi, contact O2 via social media, links below, to see if O2 has a roaming bar set on the account.

has all the info you may need to get you up and running.

Re: Connection issues

pgn — Wed, 08 Jun 2022 06:34:29 GMT

Did you get sorted, @Lollipop1976?

Connection issues

Lollipop1976 — Wed, 08 Jun 2022 07:59:49 GMT

Following a phone call From a 02 team advisor, things seemed to work!

However whilst out and about away from the hotel WiFi I am still unable to receive any data connection. Yesterday I was in a very good location in Menorca and my phone detected half a dozen operators offering connection services. Again I chose manual selection 'Movistar' as advised by O2 but this did not help I still cannot use the data I was told I could use whilst away from the hotel for example WhatsApp Facebook etc. Roaming is turned on,! I am a bit confused why I have to choose whether to select LTE 2G/3G auto select or 2G/3G.

Re: Connection issues

MI5 — Wed, 08 Jun 2022 08:03:37 GMT

@Lollipop1976

Try 2g/3g only.

What phone are you using?

Re: Connection issues

Cleoriff — Wed, 08 Jun 2022 08:08:19 GMT

Asked for merge. OP's original post is HERE @pgn answered it.

Connection issues

Lollipop1976 — Wed, 08 Jun 2022 16:31:08 GMT

Many thanks to those of you who took the time to offer your ideas to help me sort out my annoying connection issue whilst I'm here on holiday in menorca.

particularly MI5!

I solved by trial and error in the end just by changing from ' global data iot' to.

'02payango.02.co.uk'

That simple 🙂

Re: Connection issues

MI5 — Wed, 08 Jun 2022 17:17:23 GMT

You're welcome @Lollipop1976

Enjoy your holiday.

Re: Connection issues

Lollipop1976 — Thu, 09 Jun 2022 11:38:29 GMT

Yep thank you!