https://community.o2.co.uk/t5/Tech-Support/PAC-Code/m-p/1348190#M2165 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3959617">@PACman</a>&nbsp;</P><P>Call on 0800 587 4005</P> Thu, 14 May 2020 13:03:51 GMT MI5 2020-05-14T13:03:51Z https://community.o2.co.uk/t5/Tech-Support/PAC-Code/m-p/1348188#M2164 <P>Hi&nbsp;</P><P>&nbsp;</P><DIV><DIV class="css-18t94o4 css-1dbjc4n r-1loqt21 r-eqz5dr r-k8qxaj"><DIV class="css-1dbjc4n r-173mn98 r-18u37iz r-17s6mgv r-1hfyk0a r-1nwbi2h"><DIV class="css-1dbjc4n r-obd0qt r-1wbh5a2"><DIV class="css-1dbjc4n r-173mn98 r-urgr8i r-zmljjp r-p1n3y5 r-l4uyjh r-deolkf r-dnmrzs r-1j3t67a r-1w50u8q r-o7ynqc r-6416eg"><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0">I received my new O2 pay monthly sim for my new plan in the post today and would like to transfer my existing Tesco mobile number to the plan and I have a PAC</DIV><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0"><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0">I've been trying to fill in your online form at </SPAN><A title="https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form" href="https://t.co/wta7poj72U?amp=1" target="_blank" rel="noopener noreferrer"><SPAN class="css-901oao css-16my406 r-1qd0xha r-hiw28u r-ad9z0x r-bcqeeo r-qvutc0">https://</SPAN>o2.co.uk/help/phones-si<SPAN class="css-901oao css-16my406 r-1qd0xha r-hiw28u r-ad9z0x r-bcqeeo r-qvutc0">ms-and-devices/how-to-keep-your-mobile-number/online-form</SPAN><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-lrvibr r-qvutc0">…</SPAN></A><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0"> but I keep getting emailed back after submission with: </SPAN></DIV><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0"><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0">BluePrism (UK) &lt;BluePrism@o2.com&gt;, BluePrism </SPAN></DIV><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0"><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0">*** THIS IS AN AUTOMATED MESSAGE *** The request could not be completed, the following reason is given for the rejection: Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request. If it helps my number used to be on O2 about 3.5 years ago before I ported it to Tesco mobile. I'm worried you still have it in your system.</SPAN></DIV></DIV></DIV><DIV class="css-1dbjc4n r-173mn98 r-18u37iz r-17s6mgv r-orgf3d r-j3cqyu r-19gegkz r-633pao"><DIV class="css-1dbjc4n"><DIV class="css-18t94o4 css-1dbjc4n r-1niwhzg r-42olwf r-sdzlij r-1phboty r-rs99b7 r-1w2pmg r-1vuscfd r-53xb7h r-mk0yit r-o7ynqc r-6416eg r-lrvibr"><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV></DIV></DIV><DIV class="css-18t94o4 css-1dbjc4n r-1niwhzg r-42olwf r-sdzlij r-1phboty r-rs99b7 r-1w2pmg r-1vuscfd r-53xb7h r-mk0yit r-o7ynqc r-6416eg r-lrvibr"><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">Please can you advise on the form what I should put for the following fields so I dont keep getting emailed back saying the details have failed validation?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">Section 1 - Your Details</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0"><STRONG>Your mobile number:</STRONG>&nbsp; Old Tesco number (that I want to keep) or new O2 Number?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">Section 3 - Addtional Information</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0"><STRONG>The Mobile Number you want to keep:</STRONG> Old Tesco Number (that I want to keep) which I have a PAC for?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0"><STRONG>You New O2 mobile number:</STRONG> New O2 number that came with my new Pay monthly plan (dont want to keep this number)?<BR /><STRONG>You old O2 Sim Number:</STRONG> Number from new O2 SIM card that came with the new plan?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0"><STRONG>Your PAC Number:</STRONG> PAC code received from Tesco Mobile via SMS?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">If it helps too the number used to be on O2 about 3.5yrs ago until I ported it to Tesco mobile - so I'm worried it still might display on your system as already being in O2?</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">Many thanks for your help</DIV><DIV class="css-901oao r-1awozwy r-13gxpu9 r-6koalj r-18u37iz r-16y2uox r-1qd0xha r-a023e6 r-vw2c0b r-1777fci r-eljoum r-dnmrzs r-bcqeeo r-q4m81j r-qvutc0">&nbsp;</DIV></DIV></DIV></DIV><DIV class="css-1dbjc4n r-173mn98 r-17s6mgv r-1bymd8e r-1udh08x r-1nwbi2h">&nbsp;</DIV></DIV></DIV><DIV><DIV class="css-18t94o4 css-1dbjc4n r-1loqt21 r-eqz5dr r-k8qxaj"><DIV class="css-1dbjc4n r-173mn98 r-18u37iz r-17s6mgv r-1hfyk0a r-1nwbi2h"><DIV class="css-1dbjc4n r-obd0qt r-1wbh5a2"><DIV class="css-1dbjc4n r-173mn98 r-urgr8i r-zmljjp r-p1n3y5 r-l4uyjh r-deolkf r-dnmrzs r-1j3t67a r-1w50u8q r-o7ynqc r-6416eg"><DIV class="css-901oao r-jwli3a r-1qd0xha r-a023e6 r-16dba41 r-ad9z0x r-bcqeeo r-1udh08x r-bnwqim r-fdjqy7 r-qvutc0">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV> Thu, 14 May 2020 13:03:16 GMT https://community.o2.co.uk/t5/Tech-Support/PAC-Code/m-p/1348188#M2164 PACman 2020-05-14T13:03:16Z https://community.o2.co.uk/t5/Tech-Support/PAC-Code/m-p/1348190#M2165 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3959617">@PACman</a>&nbsp;</P><P>Call on 0800 587 4005</P> Thu, 14 May 2020 13:03:51 GMT https://community.o2.co.uk/t5/Tech-Support/PAC-Code/m-p/1348190#M2165 MI5 2020-05-14T13:03:51Z