Complaint

Gemma11fair — Thu, 19 May 2022 13:39:58 GMT

Hi. I haven’t had signal in my area for over 8 months now. I keep restarting my phone and network settings daily with no luck. Nothing will load unless I’m connected to my home wifi. As soon as I leave my property nothing works on my phone. I can’t even use my maps for directions to places. This is getting an absolute joke. I don’t receive any incoming calls. I constantly get “missed call” text messages when My phone hasn’t ever rung out. If I make an outgoing call no one can hear me and the call cutting out. I have to use my home wifi and WhatsApp to make outgoing calls. Literally my phone does not work ever unless I’m on home wifi and using WhatsApp. I have been promised refunds but have yet to receive any refund on my monthly bills. I am paying £50 per month and cannot use my phone whatsoever. I want to leave 02. I refuse to put up with this any longer I am missing important phone calls constantly and when I am on the phone no one can hear me and keeps cutting out. The whole service is crap. Please advise how I can cancel this contract ?

Re: Complaint

MI5 — Thu, 19 May 2022 13:57:58 GMT

@Gemma11fair

You need to follow the official complaints process here https://www.o2.co.uk/how-to-complain

Re: Complaint

gmarkj — Fri, 20 May 2022 10:26:40 GMT

Do you get signal when you are away from your home area? Have you checked the information in the guide below, specifically the one about reporting problems?

topic Complaint in Tech Support

Complaint

Re: Complaint

Re: Complaint