topic Re: International roaming in Tech Support

International roaming

Lindycat — Sun, 15 May 2022 08:04:47 GMT

Hi I'm in Poland from the UK, I have International roaming, but cannot get mobile network coverage can you pls help?

Re: International roaming

pgn — Sun, 15 May 2022 09:15:18 GMT

Hi @Lindycat - Poland is in O2's Europe Zone, so you should be able to call and browse web (up 25GB per billing cycle only!) as you would at home. Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars - links to O2 Social Media Team directly below this post.

5 - Step your phone down from 5G to 3G or 4G to latch onto a network, then step back up again.

Also take a look through the community .

Good luck!

Re: International roaming

janebee — Tue, 17 May 2022 11:34:04 GMT

Once you have used International Roaming do you need to turn it off on your return so that you arent charged for it or does O2 know you are home?

Re: International roaming

MI5 — Tue, 17 May 2022 12:14:13 GMT

@janebee

It only works abroad so no need to turn it off.

Re: International roaming

janebee — Tue, 17 May 2022 12:44:21 GMT

thank you very much! Youve just saved me hours of trawling through the O2 website trying to find the answer!

Re: International roaming

MI5 — Tue, 17 May 2022 13:44:58 GMT

@janebee

You're welcome