topic Re: Network connection in spain in Tech Support

Network connection in spain

MV3 — Sat, 14 May 2022 11:57:15 GMT

Hey, I’m currently in Seville, and I don’t get any network outside the hotel. Appreciate it if you could look into this for me.

Thanks

Margaret

Re: Network connection in spain

pgn — Sat, 14 May 2022 13:12:07 GMT

This is not O2, but a customer community. If you have rebooted your phone, manually selected the local network, checked the APN is set correctly, ensured data roaming is enabled, then see if any of the tips in here help: And - then your next bet is to try O2 Social Media Team, links just below this post. Good luck.

Re: Network connection in spain

pgn — Sat, 14 May 2022 16:45:35 GMT

And the APN in your SIM settings, Access Point Name, for O2 should normally be 'mobile.o2.co.uk', @MV3

Check your mobile data settings show the apn as mobile.o2.co.uk if not then change it.

2. Check Mobile Data whilst Roaming is switched on.

3. Try a different network by searching manually through the options available where you are.

4. Step your phone down from 5G, if it is so set, to 3G or 4G to help get paired with a roaming partners network, then step it back up again.

Movistar was the Spanish one most prevalent when I was last there about 3 years ago. Hope you get connected - the Mega Guide I posted earlier has some good info in the PAYG section, not sure if it covers APN settings tho. 👍