topic Re: No Service in Tech Support

No Service

Michy — Wed, 11 May 2022 09:28:30 GMT

Hi,

I have recently received my upgrade and did a Sim Swap Monday evening; however I still have 'No Service' on my phone. How long does it usually take?

Thanks, Michelle.

Re: No Service

gmarkj — Wed, 11 May 2022 09:39:01 GMT

If you followed the instructions on the pack the SIM was in @Michy (and that are in this guide: ) it should be done within 24 hours but normally much quicker.

As you have been waiting longer than that there might have been an issue, so I would suggest getting in touch with customer services - you can phone them on 202 or 0344 809 0202, or message them on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: No Service

MI5 — Wed, 11 May 2022 09:51:11 GMT

@Michy

Assume you have rebooted the phone?