topic Re: Data roaming in Tech Support

Data roaming

Isa1 — Mon, 09 May 2022 06:56:19 GMT

I have data roaming. Can send and receive emails but cant make or receive calls or texts

Re: Data roaming

MI5 — Mon, 09 May 2022 07:16:56 GMT

Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Data roaming

Stephen22 — Mon, 09 May 2022 09:13:27 GMT

It’s my mother and father in law both have same phone and packages with o2

when they swap the sims over on the phones they are then having the same issues on the phone that was working previously

They are on Samsung phones if that helps

Re: Data roaming

madasaf1sh — Mon, 09 May 2022 09:16:13 GMT

It could be a local issue with the roaming network...

have they selected a different Roaming Partner??

Re: Data roaming

Stephen22 — Mon, 09 May 2022 09:24:07 GMT

But why would the other phone have the same problems when they swap sims over

Re: Data roaming

MI5 — Mon, 09 May 2022 10:11:30 GMT

@Stephen22

They both will likely be on the same network hence my suggestion to manually try a different one.