topic Re: Printing bills in Tech Support

Printing bills

AGoul1 — Fri, 06 May 2022 10:46:09 GMT

When I try print off monthly bills, I get the following error message.

PDF Bill unavailable

EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser

I use latest Chrome browser. Is this a problem at O2?

Re: Printing bills

woodmj — Fri, 06 May 2022 11:06:29 GMT

Seems to work OK for me. Do you have a PDF viewer installed? There are many to choose from in the Play Store the most familiar being Adobe's one.

Re: Printing bills

MI5 — Fri, 06 May 2022 12:03:15 GMT

@AGoul1

Try clearing your cache and cookies or try a different browser,

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Printing bills

b4u2 — Fri, 06 May 2022 12:20:10 GMT

Maybe try adobe

Re: Printing bills

MI5 — Fri, 06 May 2022 13:10:39 GMT

Common issue with O2 and recent login fault may not be helping.

Re: Printing bills

pgn — Fri, 06 May 2022 13:38:13 GMT

After the weekend a outage, I was forced, using SMS pin, to change my o2.co.uk web password today when logging in to the o2.co.uk website.

Once in, access to billing and all worked as expected, screenshot below.

Log out and start afresh in your browser, @AGoul1, and try using your browser's Incognito mode to get around stale cookie issues, if you can. Good luck!

Re: Printing bills

RafaC — Mon, 09 May 2022 11:43:55 GMT

Hey @AGoul1 did you manage to sort it out?

Re: Printing bills

HJay — Mon, 05 Jun 2023 20:55:42 GMT

Incognito mode worked for me. Many thanks.

Re: Printing bills

pgn — Mon, 05 Jun 2023 21:15:10 GMT

I have found Incognito mode, or Private browsing, works fairly reliably for me to see my bills and payment history too - glad it worked for you, @HJay.