topic Re: No signal after porting in Tech Support

No signal after porting

FD6 — Wed, 04 May 2022 11:05:02 GMT

Hi I switched providers to O2, provided my PAC and put my new sim in when it arrived. The switch did not happen for a couple of days and I did not have access to my phone number. I spoke to customer services who said the porting was scheduled for today. My PAC expires today so I stressed that I needed confirmation that the switch would happen. They said it would. They said I would know it had happened when I lost signal; I should then switch off my phone and switch it back on again.

I lost signal this morning and have now switched my phone off several times, including for a period of over an hour but still have no signal. Because I have no signal I cannot call to find out what is happening. There is no chat function I can locate. I now have no signal, no access to my phone number and am concerned that if this is not rectified today I will lose access to my number because the PAC expires. I do not know how I can contact O2 to resolve this issue.

Re: No signal after porting

MI5 — Wed, 04 May 2022 11:26:11 GMT

@FD6

Keep rebooting.

It can take up to 24 hours in extreme circumstances.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

Re: No signal after porting

b4u2 — Wed, 04 May 2022 12:40:36 GMT

From my own personal experience porting is a process and can take time.

Yes i know it can be frustrating but may be best to just bare with.