topic Re: Adding a device to MYO2 and enabling wifi calling in Tech Support

Adding a device to MYO2 and enabling wifi calling

DD__ — Thu, 28 Apr 2022 18:55:29 GMT

I have recently joined O2 on a sim only contract. I am using an unlocked iphone11 Pro that I have owned for some time. I am unable to enable wifi calling on my handset and unable to add my device to MYO2 to enable it there. I have spoken with CS and they also could not find a solution. Any suggestions welcome. Thanks

Re: Adding a device to MYO2 and enabling wifi calling

Cleoriff — Thu, 28 Apr 2022 19:19:54 GMT

@DD__

For wifi calling you first need a supported phone.

A list of those can be found here https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Then O2 need to activate it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support

Once that's done, you need to enable it in your MyO2 http://www.o2.co.uk/myo2

And turn it on with the toggle on your device.

Re: Adding a device to MYO2 and enabling wifi calling

DD__ — Thu, 28 Apr 2022 21:28:14 GMT

Thanks but already tried all that. CS were unable to resolve.

Re: Adding a device to MYO2 and enabling wifi calling

MI5 — Thu, 28 Apr 2022 21:36:45 GMT

@DD__

You also need the iData bolt on applying to your account.

I'll ask @O2Georgina to look into this for you in the morning.

Re: Adding a device to MYO2 and enabling wifi calling

O2Georgina — Fri, 29 Apr 2022 06:57:04 GMT

Thanks for the tag @MI5

@DD__ I will private message you now

Re: Adding a device to MYO2 and enabling wifi calling

DD__ — Fri, 29 Apr 2022 12:06:14 GMT

Thanks for putting me in touch with @O2Georgina All resolved now 🤗

Re: Adding a device to MYO2 and enabling wifi calling

MI5 — Fri, 29 Apr 2022 13:13:00 GMT

You're welcome @DD__