topic Re: Talking to 02. in Tech Support

Talking to 02.

Nooo — Fri, 22 Apr 2022 04:51:42 GMT

Hi.

I'm probably quite stupid. Let's start there.

But am I the only one that spends far too long trying to find the tab that opens a text-based tech support conversation?

I just go round in circles until I stumble upon it!

All I want is a contract sim and 02 don't want to send one out to me.

Re: Talking to 02.

Bambino — Fri, 22 Apr 2022 04:58:16 GMT

@Nooo If you click on the Shop link at the top of the page during business hours a chat box usually pops up.

You can also reach the O2 sales team via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can also call into an O2 shop with identification and your credit card, if you have one nearby.

Re: Talking to 02.

Nooo — Tue, 26 Apr 2022 18:53:49 GMT

Hi, and thank you.

But I work in business hours. Where's the internet based chat? I've used it before, god know how I found it!

I just keep going round and round to the start of the help page.

I'm actually trying to give this company some flipping money!

Re: Talking to 02.

pgn — Tue, 26 Apr 2022 19:20:07 GMT

It's in the MyO2 app, bottom right on Support, then down near the bottom of the page, @Nooo

Re: Talking to 02.

Cleoriff — Wed, 27 Apr 2022 10:03:07 GMT

Hi @Nooo

You say you work business hours? That shouldn't be a problem for contacting O2 as they are open until 9pm during the week. Saturday they work from 8-8pm and Sunday 8am -6pm. These are times to suit everyone, particularly those like yourself who work business hours https://www.o2.co.uk/contactus