topic Re: Signal issues indoors in Tech Support

Signal issues indoors

Annelie — Tue, 26 Apr 2022 11:39:00 GMT

Hi there,

I just moved flats and have been having issues with signal in my new flat. I can't get 2/3/4G and cannot make/receive calls indoors - I need to step outside to get signal which is not ideal. I've checked the network status and it says no issues. Any way to resolve this?

Thanks

Re: Signal issues indoors

MI5 — Tue, 26 Apr 2022 12:28:11 GMT

@Annelie

You can use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling or move networks to one that works better in your area.

Re: Signal issues indoors

pgn — Tue, 26 Apr 2022 12:59:27 GMT

O2, like most of the UK mobile networks, only offers WiFi calling to Contract customers, sadly.

If you are considering moving to another carrier, @Annelie, as @MI5 mentions, do try out a PAYG SIM from that network first, to see if your signal strength is improved before committing to another contract. Good luck!