topic Re: No network in the US in Tech Support

No network in the US

MaiaGodemer — Mon, 18 Apr 2022 20:15:18 GMT

Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".
I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

Re: No network in the US

Cleoriff — Mon, 18 Apr 2022 20:31:34 GMT

@MaiaGodemer

Some things to try:

Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
Try toggling Airplane mode on/off (it often helps kickstart things)
If still not working then contact O2 to remove the Roaming bar on your account

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: No network in the US

MaiaGodemer — Mon, 18 Apr 2022 20:33:15 GMT

Thanks ! I tried all of that already but none worked! Maybe it is the roaming bar but since I don't have any network I cant call O2. I will contact them on Twitter or Facebook then!

Re: No network in the US

Cleoriff — Mon, 18 Apr 2022 20:43:57 GMT

Best of luck @MaiaGodemer

Re: No network in the US

MaiaGodemer — Mon, 18 Apr 2022 20:53:13 GMT

Do you know how to contact them otherwise?

Re: No network in the US

AlexanderMTTH — Mon, 18 Apr 2022 20:58:20 GMT

There is a chat button at times on the webpage, but I searched for it for a while and couldn't find it when I needed to contact them. The mobile app if you have WiFi.

Re: No network in the US

AlexanderMTTH — Mon, 18 Apr 2022 20:59:59 GMT

Also, see if this is of any use to you.

Re: No network in the US

pgn — Mon, 18 Apr 2022 21:08:36 GMT

Click "Support" bottom right on your MyO2 app, an option there also lets you chat to O2, and WhatsApp is offered there as an option, @MaiaGodemer.

Also Skype is an option: Use Skype to call 0800 032 1402.

Good luck!

Re: No network in the US

Bambino — Mon, 18 Apr 2022 21:54:11 GMT

@MaiaGodemer To add to the advice from @pgn, to call with Skype you need to call +44800 032 1402 or +44800 081 0255