topic Re: Number Not ported in Tech Support

Number Not ported

Cordz — Fri, 15 Apr 2022 07:11:50 GMT

I have recently been transferred from Virgin and yesterday morning my Virgin went dead and I have been trying ever since to get a signal back. I have payments to make and cannot do it because I get sent a message with a code to allow payment to be made, I cannot get these messages until my signal is back . This is incredibly frustrating and holding me back for 24hrs now just to this point. Can someone give me any information on who to call today as all I keep getting is that the offices are not open.

Re: Number Not ported

Cleoriff — Fri, 15 Apr 2022 07:27:39 GMT

@Cordz

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

Or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help.

They are open from 8am according to this: https://www.o2.co.uk/contactus

Re: Number Not ported

Cordz — Fri, 15 Apr 2022 07:48:40 GMT

Thanks for the reply I appreciate that but, as I am finding out very quickly O2 are over promising and under delivering. I have been trying Customer Service since 8am and guess what? Yes you know dont you.

Re: Number Not ported

Cleoriff — Fri, 15 Apr 2022 08:05:50 GMT

Actually @Cordz I'm very surprised that the Contact us page IS showing 8am opening. As it's Good Friday I fully expected a 10am start. Maybe, like so many other things O2 have failed to update the page as yet. I will tag one of our account advisors @megjess who should be on at 9am according to the rota.

She is based on the forum and hopefully will be able to assist you. @megjess are you able to help @Cordz please?

Re: Number Not ported

megjess — Fri, 15 Apr 2022 08:14:10 GMT

@Cleoriff thank you for a the Tag

i do apologise regarding the issue @Cordz i will personal messaged you we can look into to the issue further

thanks

Re: Number Not ported

Cleoriff — Fri, 15 Apr 2022 08:38:57 GMT

Thanks @megjess x

Re: Number Not ported

Cordz — Fri, 15 Apr 2022 08:40:53 GMT

I would really appreciate that as I dont have signal I cannot get onto internet or anyhting when I leave home which over the Easter Break is literally soul destroying.

Re: Number Not ported

Cleoriff — Fri, 15 Apr 2022 08:45:44 GMT

@Cordz Expect to get a Private Message from @megjess. You will see an envelope icon at the top right hand side of page. When the message has been sent, you will see a 1 on the envelope. Click on that and you can respond.

Best of luck.

Re: Number Not ported

Cordz — Fri, 15 Apr 2022 08:48:58 GMT

Thanks very much for your help "fingers crossed" I can get something sorted. Have a good weekend and I will try to do the same. LOL

Re: Number Not ported

Cordz — Fri, 15 Apr 2022 09:46:17 GMT

Thanks everyone for your help, I managed to get through to Customer Services and (whatever they done) they have resolved the issue. Have a great Bank Holiday.

Re: Number Not ported

Cleoriff — Fri, 15 Apr 2022 10:33:34 GMT

Pleased it's sorted @Cordz. Equally pleased you took my advice Lol x