topic Re: Sim and handset stopped getting cellular signal in Tech Support

Sim and handset stopped getting cellular signal

Mhairi1984 — Thu, 14 Apr 2022 07:13:46 GMT

Hi,

Looking for some advice. Yesterday my phone lost all 4G and network coverage. I assumed it was a network issue but when I got home and checked my kids phones, theirs was fine. I have tried my sim in their phones, didn’t work but also tried their sims in my phone and that didn’t work either. Surely my sim and phone haven’t both stopped working at the same time. I’ve tried soft reset and reset network settings. Any advice? Thanks.

Re: Sim and handset stopped getting cellular signal

pgn — Thu, 14 Apr 2022 07:28:05 GMT

Hi @Mhairi1984 - here's the steps to go through for you to check:

It could be both a phone and SIM issue, if your phone got a blast of statice from something or got dropped in a puddle. See what the guide above does for you first.

If you get to the O2 Shop visit stage, don't forget to take some photo id and proof of address with you, like a utility bill and passport or photo driving licence. Good luck!

Re: Sim and handset stopped getting cellular signal

Mhairi1984 — Thu, 14 Apr 2022 07:33:14 GMT

Thank you. I think I’ll have to go into a shop as no joy trying the steps in the video. The phone was working one minute then not the next, I was in the car so no damage to the phone. Connected fine to wifi when I got home. I just find it bizarre my sim and device both don’t seem to be working.

Re: Sim and handset stopped getting cellular signal

pgn — Thu, 14 Apr 2022 16:36:03 GMT

Hi @Mhairi1984 - just wondering how you got on with your misbehaving phone and/or SIM card today - could the Tech Support agent in the O2 Shop get you back up and 'mobile'?