topic Re: O2 eSim not working in Tech Support

O2 eSim not working

Ziper27 — Sat, 09 Apr 2022 13:11:10 GMT

Hello,

I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works.

There is no signal on my O2 esim. When I try to "Choose Network" it says "Disconnected" and doesn't provide a list of networks available. I have tried:

1. Restarting the device

2. Deleting and then readding the esim via QR Code

3. Disabling Adaptive connectivity

4. Resetting APN Name

5. Changing Preferred Network Type

Any assistance would be much appreicated.

Re: O2 eSim not working

Bambino — Sat, 09 Apr 2022 14:14:16 GMT

@Ziper27

If you message O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) they should be able to help you with this.

Re: O2 eSim not working

Ziper27 — Sat, 09 Apr 2022 17:55:03 GMT

FYI for anyone with this issue.
The problem was with the esim. I went to the store and they issued me a new esim and it worked straight away.