topic Re: Not able to make outgoing calls and all incoming call are coming in as unknown in Tech Support

Not able to make outgoing calls and all incoming call are coming in as unknown

EianW — Thu, 07 Apr 2022 17:27:12 GMT

I am currently unable to make outgoing phone call on my iPhone 13 pro max and any call I receive are coming up as unknown even though I have there saved onto my phone. It has been like this over the last couple of day. Could someone please help.

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

Paddiewack — Thu, 07 Apr 2022 17:32:16 GMT

I can’t be sure but may be a billing issue but your first stop must be customer services. Depends on what message you get when you try to make a call.

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

MI5 — Thu, 07 Apr 2022 17:52:38 GMT

@EianW

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

DavidAllan — Fri, 08 Apr 2022 11:06:55 GMT

This happens to me on my iPhone 13. I just get the generic "Call Failed" and when my partner calls me it says "Unknown". I put this down to having the same issue as the One Time Passcodes, as my Visual Voicemail is also affected. Usually restarting the handset clears the call failed issue.

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

Ailse — Fri, 08 Apr 2022 14:27:21 GMT

I too am having same issues I can’t even call to discuss. Have u had any joy with getting this fixed?

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

DavidAllan — Sat, 09 Apr 2022 07:41:42 GMT

I’d recommend messaging the social media team or starting a live chat. It’s happened again this morning but my accounts already being looked at by the network team so I’m just waiting

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

Ailse — Sat, 09 Apr 2022 13:30:04 GMT

They telling me it’s my SIM card so sending a new one but have seen others online having same problem too so not convinced it will work

Re: Not able to make outgoing calls and all incoming call are coming in as unknown

Carrie-Ann1985 — Sat, 09 Apr 2022 13:52:27 GMT

I am having the same issue I have restarted my phone reset the network settings still no joy I can’t even ring customer service I have sent o2 a message just waiting for a response