topic Re: Roaming in Tech Support

Roaming

Syme18 — Fri, 08 Apr 2022 11:57:49 GMT

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal 🙈 any ideas?

Re: Roaming

Cleoriff — Fri, 08 Apr 2022 12:00:42 GMT

@Syme18

Some things to try

Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account

. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Roaming

Bambino — Fri, 08 Apr 2022 13:06:19 GMT

@Syme18 Should you still need to speak to customer service you can use Skype:

Call +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.