topic Re: My phone is not picking up mobile network in usa in Tech Support

My phone is not picking up mobile network in usa

DS8642 — Thu, 07 Apr 2022 11:22:39 GMT

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network.

I've got roaming on, travel bundles on my o2 account.

My daughter's o2 apple iphone has connected to tmobile. So there's service in the area.

Any hints anyone?

Thanks.

Re: My phone is not picking up mobile network in usa

Cleoriff — Thu, 07 Apr 2022 11:29:47 GMT

@DS8642

The data speeds in the US are absolutely pathetic with O2 sims. People generally find using a local sim such as AT&T or T Mobile (which can be picked up anywhere) work much better for data.

Re: My phone is not picking up mobile network in usa

DS8642 — Thu, 07 Apr 2022 11:51:46 GMT

Thanks, but this is not just data, but cellular in general.. I've got no connection at all.

Re: My phone is not picking up mobile network in usa

MI5 — Thu, 07 Apr 2022 12:05:25 GMT

@DS8642

Sounds like you may have a roaming bar on your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: My phone is not picking up mobile network in usa

Cleoriff — Thu, 07 Apr 2022 12:06:48 GMT

Some things to try @DS8642

Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account

. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: My phone is not picking up mobile network in usa

DS8642 — Thu, 07 Apr 2022 12:13:41 GMT

Thanks Cleoriff I'll try contact o2 about the roaming block. Cheers.

Re: My phone is not picking up mobile network in usa

Cleoriff — Thu, 07 Apr 2022 12:16:06 GMT

Best of luck @DS8642 👍

Re: My phone is not picking up mobile network in usa

DS8642 — Fri, 08 Apr 2022 12:37:20 GMT

I've been referred to tech support. They're going to be 1 to 3 working days to get back to me... Time for a network change me thinks...