topic Re: Sim card not recognised in Tech Support

Sim card not recognised

Cynthia1 — Wed, 06 Apr 2022 07:49:39 GMT

Hi all,

I got a new sim contract with, I just put the simcard in the phone but it's not being recognised.

Do I have to activate it somehow?

Your response is appreciated!

MI5 — Wed, 06 Apr 2022 07:53:59 GMT

Contract sims are already activated so make sure you are inserting it properly and that your phone is unlocked to use O2 network.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Cleoriff — Wed, 06 Apr 2022 07:55:23 GMT

Deleted

Cynthia1 — Wed, 06 Apr 2022 07:56:16 GMT

No, I didn't do sim swap. My old sim is EE

Cleoriff — Wed, 06 Apr 2022 07:58:22 GMT

As you see I deleted my post as I thought that was probably the case when I re-read your post. 😉