topic Re: One Time Payment texts not being received in Tech Support

One Time Payment texts not being received

Rmc — Sat, 02 Apr 2022 10:05:43 GMT

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts.

I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t a problem when there is. Is someone able to help me please?

Re: One Time Payment texts not being received

TallTrees — Sat, 02 Apr 2022 10:24:45 GMT

Hi there @Rmc

You could try

Or send a message here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Re: One Time Payment texts not being received

Cleoriff — Sat, 02 Apr 2022 10:29:53 GMT

Hi @Rmc

There are many people having problems with OTP's. O2 are aware and are looking for a fix.

Hopefully this happens soon.

Best of luck and welcome to the forum 😊

Re: One Time Payment texts not being received

Rmc — Sat, 02 Apr 2022 10:48:07 GMT

Thank you looking at some other threads it seems having spend cap is a problem should I get this removed?

Re: One Time Payment texts not being received

Cleoriff — Sat, 02 Apr 2022 11:25:13 GMT

@Rmc wrote:
Thank you looking at some other threads it seems having spend cap is a problem should I get this removed?

You can ask for it to be removed but it doesn't always work.

Worth a try though. Best of luck x

Re: One Time Payment texts not being received

MI5 — Sat, 02 Apr 2022 21:32:53 GMT

You can also try turning off wifi @Rmc

Re: One Time Payment texts not being received

lewys-gp — Mon, 04 Apr 2022 11:51:44 GMT

If you can, please let us know how you get on, @Rmc.

Be great for community members, especially those suffering the same issue, to see if there's a potentially common solution to it 😁!

Re: One Time Payment texts not being received

Rmc — Tue, 05 Apr 2022 18:56:17 GMT

Hi everyone - as an update the problem got worse, iMessage stopped working and I couldn’t receive the verification code from Apple to fix it! I tried every solution I could find online (resets, remove SIM etc.)

I contacted O2 via twitter DM and they tried a few things - the first 2 things they did didn’t work, then whatever they did the 3rd time I started to receive the backlog of OTPs and could get new ones. This allowed me to get a verification code to add my number in settings back to iMessage and a few hours later this also began to work.

It was quite stressful but hopefully now sorted. It’s definitely not an issue with the handset or spend cap, it is something to do with the porting process. You have to contact O2 to fix you definitely can’t fix yourself.

Re: One Time Payment texts not being received

Cleoriff — Tue, 05 Apr 2022 19:36:45 GMT

Thanks for the update @Rmc. I'll tag @lewys-gp to this thread so he is aware.

Just wonder what they actually did to get it working though?

Re: One Time Payment texts not being received

lewys-gp — Wed, 06 Apr 2022 09:05:41 GMT

Thanks for the tag, @Cleoriff, and @Rmc for letting us know how you got on! I agree, would be interesting to know what they did 😁.

Re: One Time Payment texts not being received

DavidAllan — Thu, 07 Apr 2022 14:51:08 GMT

If anyone can find out what did it, I'd appreciate it! I've been having this issue for weeks now!

Re: One Time Payment texts not being received

pgn — Thu, 07 Apr 2022 16:33:22 GMT

@lewys-gp wrote:
...I agree, would be interesting to know what they did 😁.

Aye, there's the rub - what bit of the Porting into O2 is 'broken'...?

Any chance you can ask O2 to share the fix on that case, @lewys-gp? 🤔

It's the kind of nugget that makes a good Guide a Megaguide 🤐😉

Re: One Time Payment texts not being received

lewys-gp — Fri, 08 Apr 2022 08:41:09 GMT

I have escalated it with the O2 team. I'll try and get an update by the end of the day 🤞.

Re: One Time Payment texts not being received

Cleoriff — Fri, 08 Apr 2022 09:27:30 GMT

@lewys-gp wrote:
I have escalated it with the O2 team. I'll try and get an update by the end of the day 🤞.

Thanks @lewys-gp, look forward to hearing from you.

Re: One Time Payment texts not being received

lewys-gp — Fri, 08 Apr 2022 12:20:13 GMT

Hey, all. Just spoke with the team at O2.

I think as previously mentioned elsewhere on the community, they are aware of the issue and in the middle of fixing it. In regards to solving it on a customer-by-customer basis, they said that the best thing to do is raise a new case on social media (Twitter | Facebook | Instagram) with them.

Apparently, the problem could be caused by a number of issues, which would mean each situation is unique and doesn't have a universal fix (as of yet). @Rmc showed this when saying it was the third thing that the team did that fixed it.

I'd suggest reaching out to the social team again, @DavidAllan, and get them to keep trying new changes until it is permanently fixed.

Sorry that I can't provide a definitive answer.

Re: One Time Payment texts not being received

DavidAllan — Fri, 08 Apr 2022 12:25:13 GMT

@lewys-gp they keep telling me there’s nothing wrong network side when I contact them now. Any chance you could ask someone to look into this for me?

Re: One Time Payment texts not being received

lewys-gp — Fri, 08 Apr 2022 13:52:55 GMT

Hey, @DavidAllan. I'm going to send you a message now for some details and hopefully, get this sorted for you.