topic Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2 in Tech Support

NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Benson — Thu, 24 Mar 2022 02:54:39 GMT

Hi,

it’s been 5days since I ported from my previously used network lycamobile to O2 network. I can make and receive calls, send text but I do not receive text and iMessage is not working.

I’m unable to get verification codes to allow me do important transactions and this is crashing up things for me seriously. I have contacted O2 severally and yet they keep telling me the issue has been escalated but without solution till today. It’s just as if I made the greatest mistake of my life in porting to O2. Please I need your help urgently . Debts are pilling up on me right now as I can’t do transactions that require me to use verification codes to login and get OTP. Save a life now pls…

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Thu, 24 Mar 2022 06:35:25 GMT

Hi @Benson - this issue has been affecting quite a lot of people lately, not just on O2 either. I'm tagging @O2Lisa, one of the O2 Account Advisors here on the forum - wait for her to reply, she will be on here from about 8am. Hang tight until she contacts you, see if you can be back up and running today! Good luck!

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

O2Lisa — Thu, 24 Mar 2022 08:42:08 GMT

Morning all, thanks for the tag @pgn 😊

@Benson I'll message you privately and look in to this for you.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Thu, 24 Mar 2022 09:03:39 GMT

Thank you @O2Lisa - and hopefully you'll be sorted soon, @Benson 🤞

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

O2Lisa — Thu, 24 Mar 2022 09:48:45 GMT

You're welcome @pgn 😊

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Singh — Fri, 25 Mar 2022 15:23:58 GMT

I am having the same issue, I can make calls and send texts however I am not receiving any texts. Ported from Virgin Mobile to O2 about a month ago.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Dharmesh13 — Mon, 28 Mar 2022 06:20:14 GMT

Even I am having the same issue with my number, since 10 days I am facing problem with not receiving msgs. I have been to store and tried customer care as well but everyone says wait for 24 hours then nothing happening. I have switch from Lyca to O2

email - xxxxxxxxxxxxxxxxxx**Personal info**

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Vbwolf — Mon, 28 Mar 2022 10:09:15 GMT

How do we contact her? I have been waiting four days and if I don’t get my number today I am canceling my contract. This is my work and lifeline and it is 2022 not 1992. Why on earth should it take this long? It cost me 300 yesterday cos no one could get hold of me.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Mon, 28 Mar 2022 10:14:24 GMT

Tagging @O2Lisa and @O2Sarah - one each for the two posts above this, if you can, please?

This OTP thing is really biting some people, sadly, @Vbwolf and @Dharmesh13 (and @Singh earlier).

Could ask for these to be put in as individual requests, rather than tagged on an existing request, possibly?

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Vbwolf — Mon, 28 Mar 2022 10:16:27 GMT

Thanks so much. I cannot afford to not be contactable

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Mon, 28 Mar 2022 10:54:25 GMT

@Vbwolf wrote:
Thanks so much. I cannot afford to not be contactable

Hopefully one of the O2 advisors in duty this am will be reaching out to you shortly on this tkt and then via PMs (envelope icon in Desktop, or "Messages" on your Avatar drop-down), @Vbwolf 🤞

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Benson — Mon, 28 Mar 2022 11:17:52 GMT

It's a shame I had to port out of this ****** O2 network back to lyca after about 2weeks of being UNABLE to resolve my inability to receive text/sms on my line. This is the greatest thing I ever regret doing in switching to O2 Even customer support online and at the office branch could not resolve a port-in problem, instead they fed me with deceitful words like wait for 24hours and all that ******...... Hopefully today My porting out of O2 should be completed and that is good bye to the disappointing O2 network forever.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

O2Lisa — Mon, 28 Mar 2022 11:52:28 GMT

Thanks for the tag @pgn 😊

@Vbwolf I've just seen your message and replied, @Dharmesh13 and @Singh I'll message you privately and look in to this for you.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Mon, 28 Mar 2022 12:51:30 GMT

Thank you, @O2Lisa - appreciated! 👍

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

O2Lisa — Mon, 28 Mar 2022 12:58:54 GMT

You're welcome @pgn 😊

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Singh — Mon, 28 Mar 2022 17:19:49 GMT

Thank you for this!

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Singh — Tue, 29 Mar 2022 19:17:23 GMT

Thank you @O2Lisa this seems to have been resolved, appreciate the inital ping @pgn.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

pgn — Wed, 30 Mar 2022 05:35:38 GMT

You are welcome, @Singh 👍

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

O2Lisa — Wed, 30 Mar 2022 07:03:32 GMT

Good to hear @Singh 😊

Have a lovely day.

Re: NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

NathanGrierson — Tue, 20 Sep 2022 11:40:39 GMT

@O2Lisa I am having the same issue