topic Re: Sudden, huge data use in Tech Support

Sudden, huge data use

LH1971 — Sun, 20 Mar 2022 17:02:02 GMT

My data allowance resets on the 19th of every month. I have a 20GB allowance, and I usually barely use a quarter of that. Yesterday - 19th March, the first day of my new month - I get a warning from O2 that I've used 80% of my allowance and have under 4GB left for the next four weeks. Whaaaat?! How is that possible? If this is a fault, I need it to be fixed ASAP. Help!

Re: Sudden, huge data use

pgn — Sun, 20 Mar 2022 17:39:04 GMT

might give you a pointer or two, @LH1971 - come back if you have more questions.

Re: Sudden, huge data use

LH1971 — Sun, 20 Mar 2022 17:45:15 GMT

Thank you, but I simply cannot have used nearly thirty times the amount of data that I normally get through in the space of one day. This has to be a fault at O2’s end: surely.

Re: Sudden, huge data use

pgn — Sun, 20 Mar 2022 17:54:48 GMT

Your phone and your MyO2 will show you what spiked the data usage this month, @LH1971 - see how the two tally, if O2's side is wrong, reach out to O2 via Social Media, links below this post for Twitter, Facebook and Instagram, they should be able to help.

MyO2 help here:

Re: Sudden, huge data use

MI5 — Sun, 20 Mar 2022 18:16:31 GMT

Let me guess you have an iPhone? @LH1971

Re: Sudden, huge data use

LH1971 — Sun, 20 Mar 2022 18:55:14 GMT

Thanks, all. Yes, an iPhone. But I've never used as much as a third of my data in one month, let alone nearly all of it in *one day*. Surely that's next to impossible?

Re: Sudden, huge data use

MI5 — Sun, 20 Mar 2022 19:00:22 GMT

@LH1971

It's a recurring issue with O2 and iPhones.

It's not happened for a while but there's been a few just recently again.

You need to moan to O2 about it which of course they will deny there's any issue, but at least if enough people report it, something will be done about it.

Re: Sudden, huge data use

LH1971 — Sun, 20 Mar 2022 19:35:20 GMT

Thank you. I shall moan!

Re: Sudden, huge data use

pgn — Sun, 20 Mar 2022 20:21:27 GMT

This is an old, but perhaps still relevant, iPhone and data guzzling answer, @LH1971 - if it helps?

https://community.o2.co.uk/t5/Apple/High-data-usage-on-iphone-5/m-p/513858/highlight/true#M109278

Re: Sudden, huge data use

LH1971 — Mon, 21 Mar 2022 09:27:49 GMT

Thanks. The only possible culprit could be Apple Music, which I'm a new paying member of. I've turned off its access to mobile data. Now all I need is for O2 to be nice to a customer of 25 years and simply give me back the data that I didn't use last month.

Re: Sudden, huge data use

Lisa7 — Wed, 23 Mar 2022 09:48:40 GMT

I’m having the same issue, do you know where I report it to?