https://community.o2.co.uk/t5/Tech-Support/Order/m-p/1530294#M18967 <P>I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is this correct? And why are they unable to find my current order??</P> Fri, 11 Feb 2022 18:11:55 GMT Help28 2022-02-11T18:11:55Z https://community.o2.co.uk/t5/Tech-Support/Order/m-p/1530294#M18967 <P>I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is this correct? And why are they unable to find my current order??</P> Fri, 11 Feb 2022 18:11:55 GMT https://community.o2.co.uk/t5/Tech-Support/Order/m-p/1530294#M18967 Help28 2022-02-11T18:11:55Z https://community.o2.co.uk/t5/Tech-Support/Order/m-p/1530300#M18970 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4776530">@Help28</a>&nbsp;</P><P>I would guess the order was not successful in which case, O2 don't have the money.</P><P>It will be held by your bank as a pending transaction and will be returned to you in line with your banks policy on this.</P> Fri, 11 Feb 2022 18:48:02 GMT https://community.o2.co.uk/t5/Tech-Support/Order/m-p/1530300#M18970 MI5 2022-02-11T18:48:02Z