topic Very slow download in Tech Support

Very slow download

Martin17 — Tue, 01 Feb 2022 16:09:32 GMT

I have recently acquired an O2 SIM card as part of my Virgin media bundle. My main mobile is with EE. The download speeds I am getting sometimes are woeful 1 to 2 Mbit. My EE speeds are so much better. My sim is in a 4g Huawei P20 pro. I am reluctantly paying £25 a month to O2 because to keep the same Virgin media services I had to accept O2. I am happy to have another mobile connected to a different network but not with these speeds.

Re: Very slow download

MI5 — Tue, 01 Feb 2022 16:17:59 GMT

@Martin17

It may just be the area you are in which is busy but check the help here

Re: Very slow download

jonsie — Tue, 01 Feb 2022 17:38:05 GMT

If you are still within the 14 day change of mind period it may be best to cancel the O2 sim