topic Re: Phone slow and cutting out in Tech Support

Phone slow and cutting out

LW84 — Tue, 05 May 2020 19:11:45 GMT

Hi I'm having trouble with my galaxy a71 it keeps cutting out especially when using camera and is very slow I've only had phone for 8 weeks!

Re: Phone slow and cutting out

jonsie — Tue, 05 May 2020 19:17:26 GMT

Are you closing all the apps down when you exit them?

It could be a recent app you have downloaded causing lag

Or it could be a faulty phone

numbers to call are here

Re: Phone slow and cutting out

LW84 — Tue, 05 May 2020 19:27:36 GMT

I think it's a faulty phone as I've closed all apps but there is a delay every time I use it, when I try to take a pic there is a delay then just goes back to homescreen

Re: Phone slow and cutting out

Cleoriff — Tue, 05 May 2020 19:44:48 GMT

@LW84

It sounds faulty. Contact O2 or Samsung support.

Re: Phone slow and cutting out

O2Faisal — Wed, 06 May 2020 07:53:39 GMT

Hiya, just to double check also if there aren’t any software updates pending on the device. You can check this from typing software update in the settings to find it, if none then as Cleoriff mentioned could be a faulty device.