topic Re: Google account password changed in Tech Support

Google account password changed

Priesy — Thu, 27 Jan 2022 19:43:44 GMT

Hi all
Can a data transfer to a new phone done instore cause a google account password change?
Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than skullduggery why this would occur
Password now changed but hoping for some feedback
Cheers

Re: Google account password changed

MI5 — Thu, 27 Jan 2022 19:48:04 GMT

@Priesy

No it can't.

The only way it can be changed is to change it.

You can check your activity and login history on Googles security pages and also report any unauthorised activity.

Re: Google account password changed

Priesy — Thu, 27 Jan 2022 20:22:52 GMT

Exactly as I thought
Will report to O2 directly
Cheers

Re: Google account password changed

Priesy — Thu, 27 Jan 2022 20:29:26 GMT

I don't suppose you have link or number to hand where I can report this
Just been going round in circles trying to find one
TIA

Re: Google account password changed

MI5 — Thu, 27 Jan 2022 20:42:45 GMT

@Priesy

Check your Google activity here.

https://myaccount.google.com/notifications

It will give you the time and location of the login and change of password.

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 11:51:34 GMT

I have checked the activity

The password was changed from the new phone while the data transfer was being performed by the O2 staff member while we were away from the shop

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 14:11:51 GMT

Could you please remove the solved marker from this thread.

Simply telling me to check my Google account activity does not address why an O2 employee would use a device I will be adding to my Google account to change my Google account password

Re: Google account password changed

jonsie — Fri, 28 Jan 2022 14:22:40 GMT

Can you oblige @Martin-O2 ?

Re: Google account password changed

madasaf1sh — Fri, 28 Jan 2022 15:17:55 GMT

The o2 member of staff can't just change your Google Password as Google emails you when it changes, and also asks for verification information.

Did you get any notifications from Google at all about the password change or any 2FA notifications.

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 15:57:41 GMT

I have a corresponding email from the exact time it was changed
The password for your Google Account xxxxxxxxxx**Personal info** was changed. If you didn't change it, you should recover your account
No notification as I was in a place with no internet access at the time
Google activity shows the new phone as the device that changed the password
It was done 10 minutes after we left the O2 store and 30 minutes before we returned to collect the phone

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 16:11:16 GMT

Only activity in my history from when the change occurred is this
Password change happened at 16:10

Google Play Store
Searched for motorola migrate
16:11 • Details

Data Transfer Tool
Used Data Transfer Tool
16:11 • Details

Google Play services
Used Google Play services
16:10 • Details

Re: Google account password changed

Anonymous — Fri, 28 Jan 2022 16:50:49 GMT

Hi @Priesy , Maybe the password change was initiated as a default reset, so as to enable you to choose a new one (By google)

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 17:14:13 GMT

@mm7000gb Why then would I get sent an email warning me of a password change and recovery option
Also surely that would be a regular occurrence and would be widely known.

Re: Google account password changed

Anonymous — Fri, 28 Jan 2022 19:11:56 GMT

@Priesy I'm only surmising, but a password reset can often trigger for many reasons.

Re: Google account password changed

Priesy — Fri, 28 Jan 2022 19:37:45 GMT

If instigated by Google I'm pretty sure the email would have been worded very differently.

There doesn't seem to be any unusual activity on my account since though so perhaps it was innocent enough but he should have at least said something, it isn't like it would go unnoticed