https://community.o2.co.uk/t5/Tech-Support/Forgotten-password-phone-is-locked/m-p/1524996#M18297 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2928503">@Suz_f</a>&nbsp;I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this:&nbsp;<A href="https://www.samsung.com/uk/support/" target="_blank">Product Help &amp; Support | Samsung United Kingdom</A></P> Wed, 19 Jan 2022 00:27:27 GMT Bambino 2022-01-19T00:27:27Z https://community.o2.co.uk/t5/Tech-Support/Forgotten-password-phone-is-locked/m-p/1524978#M18296 <P>I recently purchased a z flip3 (today actually) I need to do a factory reset but it asks for my password (which I forgot almost immediately). Every time I try it just asks for my password and a highlighted message saying pdp backup setup-wizard fail. How can I fix this please?</P> Tue, 18 Jan 2022 21:27:28 GMT https://community.o2.co.uk/t5/Tech-Support/Forgotten-password-phone-is-locked/m-p/1524978#M18296 Suz_f 2022-01-18T21:27:28Z https://community.o2.co.uk/t5/Tech-Support/Forgotten-password-phone-is-locked/m-p/1524996#M18297 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2928503">@Suz_f</a>&nbsp;I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this:&nbsp;<A href="https://www.samsung.com/uk/support/" target="_blank">Product Help &amp; Support | Samsung United Kingdom</A></P> Wed, 19 Jan 2022 00:27:27 GMT https://community.o2.co.uk/t5/Tech-Support/Forgotten-password-phone-is-locked/m-p/1524996#M18297 Bambino 2022-01-19T00:27:27Z