https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342539#M1792 <P>I received my new phone yesterday. I am unable to make or recieve calls. I am able to message but no phone calls. Can someone help please?&nbsp;</P> Tue, 05 May 2020 11:39:54 GMT Sophie912 2020-05-05T11:39:54Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342539#M1792 <P>I received my new phone yesterday. I am unable to make or recieve calls. I am able to message but no phone calls. Can someone help please?&nbsp;</P> Tue, 05 May 2020 11:39:54 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342539#M1792 Sophie912 2020-05-05T11:39:54Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342551#M1793 My phone won’t make or receive cslls Tue, 05 May 2020 11:43:00 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342551#M1793 Sharonian 2020-05-05T11:43:00Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342555#M1794 <P><A href="https://status.o2.co.uk/" target="_blank" rel="noopener">https://status.o2.co.uk/</A></P><DIV class="sb_layout_row sb_layout_row_mynetwork"><DIV class="sb_layout_row_inner"><DIV class="sb_mynetwork">&nbsp;</DIV></DIV></DIV><DIV class="sb_layout_row checker"><DIV class="sb_layout_row_inner"><DIV><DIV><DIV><DIV><DIV class="header3 sb_intro_header"><SPAN><STRONG>We’re aware of an issue. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.</STRONG></SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Tue, 05 May 2020 11:45:10 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342555#M1794 jonsie 2020-05-05T11:45:10Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342592#M1795 I can’t make or reserve calls Tue, 05 May 2020 11:55:20 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342592#M1795 Paigee 2020-05-05T11:55:20Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342609#M1797 What's happening cant make calls. Just says calling???????<BR /><BR />No live chat.<BR /><BR />Please can some from 02 tell us what's going on Tue, 05 May 2020 11:59:28 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342609#M1797 Gary1234 2020-05-05T11:59:28Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342615#M1799 ??????? Tue, 05 May 2020 12:01:36 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342615#M1799 Gary1234 2020-05-05T12:01:36Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342617#M1800 ??????, Tue, 05 May 2020 12:01:45 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342617#M1800 Gary1234 2020-05-05T12:01:45Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342619#M1801 ????? Tue, 05 May 2020 12:01:53 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342619#M1801 Gary1234 2020-05-05T12:01:53Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342622#M1802 This is terrible service Tue, 05 May 2020 12:02:30 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342622#M1802 Gary1234 2020-05-05T12:02:30Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342624#M1803 <P>Keep your eye on the status page</P><P><A href="https://status.o2.co.uk/" target="_blank" rel="noopener nofollow noopener noreferrer">https://status.o2.co.uk/</A></P><DIV class="sb_layout_row sb_layout_row_mynetwork"><DIV class="sb_layout_row_inner"><DIV class="sb_mynetwork">&nbsp;</DIV></DIV></DIV><DIV class="sb_layout_row checker"><DIV class="sb_layout_row_inner"><DIV><DIV><DIV><DIV><DIV class="header3 sb_intro_header"><FONT color="#FF0000"><SPAN><STRONG>We’re aware of an issue. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.</STRONG></SPAN></FONT></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Tue, 05 May 2020 12:03:04 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342624#M1803 Cleoriff 2020-05-05T12:03:04Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342627#M1804 Where is the live chat option???? Tue, 05 May 2020 12:03:20 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342627#M1804 Gary1234 2020-05-05T12:03:20Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342630#M1805 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3939264">@Gary1234</a>&nbsp;wrote:<BR />Where is the live chat option????<HR /></BLOCKQUOTE><P>There is no live chat at the moment</P> Tue, 05 May 2020 12:04:04 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342630#M1805 jonsie 2020-05-05T12:04:04Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342633#M1806 <P>Currently offering a limited service due to the pandemic.</P> Tue, 05 May 2020 12:04:31 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342633#M1806 Cleoriff 2020-05-05T12:04:31Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342640#M1807 How long, I need to make calls Tue, 05 May 2020 12:05:42 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342640#M1807 Gary1234 2020-05-05T12:05:42Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342646#M1808 ???? Tue, 05 May 2020 12:07:40 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342646#M1808 Gary1234 2020-05-05T12:07:40Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342649#M1809 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3939264">@Gary1234</a>&nbsp;</P><P>The network is down for many!</P><P>Keep your eye on the status page</P><P><A href="https://status.o2.co.uk/" target="_blank" rel="noopener nofollow noopener noreferrer">https://status.o2.co.uk/</A></P><DIV class="sb_layout_row sb_layout_row_mynetwork"><DIV class="sb_layout_row_inner"><DIV class="sb_mynetwork">&nbsp;</DIV></DIV></DIV><DIV class="sb_layout_row checker"><DIV class="sb_layout_row_inner"><DIV><DIV><DIV><DIV><DIV class="header3 sb_intro_header"><FONT color="#FF0000"><SPAN><STRONG>We’re aware of an issue. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.</STRONG></SPAN></FONT></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Tue, 05 May 2020 12:08:06 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342649#M1809 Cleoriff 2020-05-05T12:08:06Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342757#M1811 Is it an upgrade or a new contract <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1895701">@Sophie912</a>?<BR />If an upgrade, try your old sim in the new phone.<BR />If a new contract, have you asked to move your number across? Tue, 05 May 2020 12:38:05 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342757#M1811 gmarkj 2020-05-05T12:38:05Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342855#M1814 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1350929">@gmarkj</a>&nbsp;thank you so much for coming back to me. It is an upgrade, old sim , new phone. It might jsut be that I'm being impatient, but if my memory serves me right, it should only take a few hours?&nbsp;</P> Tue, 05 May 2020 13:10:50 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342855#M1814 Sophie912 2020-05-05T13:10:50Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342860#M1815 If you are using your old sim in the new phone it should all be fine.<BR />The problem is complicated with the country-wide network outage though @Sophe912.<BR />Once that clears up it should work, but we have no idea when that will be.<BR />Did you do a sim swap? Those are taking longer than normal - sometimes a couple of days, but maybe a week or more.... Tue, 05 May 2020 13:14:28 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342860#M1815 gmarkj 2020-05-05T13:14:28Z https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342929#M1828 <P>Hi guys,&nbsp;</P> <P>Latest update: the incident which impacted some voice calls earlier today has now been resolved and we are seeing service levels return to normal. Our technical teams are continuing to monitor the situation.</P> <P>We apologise for any inconvenience.</P> Tue, 05 May 2020 14:31:46 GMT https://community.o2.co.uk/t5/Tech-Support/New-Phone-unable-to-make-calls/m-p/1342929#M1828 Marjo 2020-05-05T14:31:46Z