topic Re: No signal bars on new iPhone 13 in Tech Support

No signal bars on new iPhone 13

mp101806 — Sat, 08 Jan 2022 08:57:34 GMT

I’ve recently swapped my old iPhone for a 13. Connected to Wi-Fi and most things are working great, but no 5g ever shows. So I don’t receive any texts when I’m not connected to Wi-Fi. Why is this with my new phone? I’ve tried to reset and everything.

Re: No signal bars on new iPhone 13

madasaf1sh — Sat, 08 Jan 2022 09:11:08 GMT

@mp101806

Did you use a new sim or the old sim card? If the new sim did you do a sim swap

5G is not available everywhere, check the o2 coverage checker at https://status.o2.co.uk

SMSoWiFi is not available yet on o2

Also do you have a 5G sim card, if not then you need to request one from o2.

edited to add about sim swap

Re: No signal bars on new iPhone 13

Cleoriff — Sat, 08 Jan 2022 10:05:19 GMT

To add to the above post from @madasaf1sh , you need a 5G phone, a 5G sim and be in an area which delivers 5G @mp101806