topic Re: galaxy watch 4 lte with O2 for making calls without phone. in Tech Support

galaxy watch 4 lte with O2 for making calls without phone.

GalWatch4LTE — Sat, 01 Jan 2022 23:53:41 GMT

I have purchased a galaxy watch 4 LTE with the aim of using it without the need for my phone close by. The O2 store tells me I cannot use it for making calls on a cellular network but only using VOIP, i.e. by using data for media such as WhatsApp. Is it really correct that I cannot make mobile voice calls on my mobile network with this watch (I ask as other communities seem to say it should be possible). I do not wish to take out the £5 per month until this is clarified. Thank you.

Re: galaxy watch 4 lte with O2 for making calls without phone.

Nvw — Sun, 02 Jan 2022 03:49:23 GMT

I'd like to know the same please

Re: galaxy watch 4 lte with O2 for making calls without phone.

robmak73 — Wed, 05 Jan 2022 11:40:51 GMT

If you have a phone contract also with o2 preferably on a Samsung phone yes you should be able to make calls without your phone being in Bluetooth range of your watch. The watch uses data connection to connect to the o2 network and uses your phones minutes.

I must say that the knowledge of the o2 staff of how this works is shocking. I got my watch on 1st December and us still not paired correctly so I can do this. Although I still being charged the monthly fee.

Lots of people who have bought the watch are having the same problem. I have phoned customer services every day to get this sorted and I get a different [abusive language removed] answer every time.

I have even taken the watch in store. They were worse than the telephone service.

O2 really need to get some proper staff training and start giving customers the service that we deserve instead of selling items they have no idea how to input onto there system

Re: galaxy watch 4 lte with O2 for making calls without phone.

MI5 — Sun, 02 Jan 2022 14:42:48 GMT

@GalWatch4LTE

Samsung watch setup.
1. Contact O2 and get them to set up Data and WIFI calling on your Samsung mobile, it's free but needs to be set up to use the watch. You can then turn the switch on in setting under connections.

2. If you need an esim the only place to get it now is at an O2 store, it's free at the store.

3. If you already have an esim you won't be able to set up your watch just by going through the process on the Gear app, it'll set up the plan in principle on the phone and watch, but it won't connect to the network so don't waste your time. Delete the plan and go to an O2 store.

4. The only way you'll get the watch connected is by going to the O2 store, sitting with the sales person and have them set up the esim and the plan, it's £5 per month for 1gb which is more than enough data.

5. Most store sales people haven't a clue about setting up the Samsung watch 4g, so have them give you the esim, scan the QR code let your phone set up the plan and then have them go into their system as if your purchasing the watch directly from O2, at the bottom of their screen (this is at an O2 store) there is a box that says set up watch plan, when they press that, it'll allow them to set up a watch data plan, as if you've purchased the watch from O2.

6. At that point and after the salesperson puts in all the info from the esim they gave you into their system, it'll take about 10 min for the watch to connect, you'll then need to go into the connection settings on your watch, turn on auto for data, turn on data roaming and then go to the network search setting on the watch and let it the watch search for the network, it'll then register it and you're almost there.

7. Next go to your mobile and in settings, advanced, turn on the switch to use your mobile data on other devices, make sure when you turn it on, it shows your Samsung watch at the bottom, tap and another screen comes up showing the watch is connected to your phone.

8. Then reboot your watch and your mobile and you're done. Test it by leaving your phone in your home and take a walk, the watch should connect and show the 4g symbol and the mobile calling bars, if you try and make a call and it doesn't work or says connect to Bluetooth, go back to step 7, and reboot the phone to make sure it's found the device, i.e. your watch. It will also say at the bottom of the watch, standalone, means your using the watch on it's own.

9. You're done. Just remember you can only get your Samsung Watch 4g connected by getting it done in the O2 store.

Re: galaxy watch 4 lte with O2 for making calls without phone.

GalWatch4LTE — Fri, 07 Jan 2022 12:50:42 GMT

Many thanks for the helpful reply. I will persevere with the O2 store but at present, they are telling me I can only use the watch for data calls (i.e. WhatsApp) not for calls on the O2 mobile network - they were adamant about this but I will try again. Thanks again.

Re: galaxy watch 4 lte with O2 for making calls without phone.

GalWatch4LTE — Fri, 07 Jan 2022 12:51:48 GMT

Many thanks for the helpful reply. I will persevere with O2 store but at present, they are telling me I can only use the watch for data calls (i.e. WhatsApp) not for calls on the O2 mobile network - they were adamant about this but I will try again. TVM again.

Re: galaxy watch 4 lte with O2 for making calls without phone.

MI5 — Fri, 07 Jan 2022 13:40:14 GMT

@GalWatch4LTE

They are partially correct as the watch uses 4g data to make calls, but as long as you have wifi and 4g calling enabled on your phone contract, it will work for normal phone calls as well as WhatsApp etc.

Re: galaxy watch 4 lte with O2 for making calls without phone.

Fatboyz — Fri, 07 Jan 2022 14:02:23 GMT

Do you have to pay for the watch plan or is it inclusive with your phone plan as in a ' one number' system that Vodafone operates ?

Re: galaxy watch 4 lte with O2 for making calls without phone.

MI5 — Fri, 07 Jan 2022 14:11:02 GMT

@Fatboyz

It's £5 per month as per the guide I posted above.

Re: galaxy watch 4 lte with O2 for making calls without phone.

jonsie — Fri, 07 Jan 2022 14:12:22 GMT

The watch plan is £5.00 per month extra

Re: galaxy watch 4 lte with O2 for making calls without phone.

Fatboyz — Fri, 07 Jan 2022 15:03:19 GMT

Thanks for clearing that up. I talked to an O2 rep on sunday via online chat and they said ' just pop into an O2 shop and you can get an esim to use your phone olan' as in the 'one number' set up. Didn't think they were really keyed up on the situation.

Re: galaxy watch 4 lte with O2 for making calls without phone.

MI5 — Fri, 07 Jan 2022 15:24:14 GMT

All pretty clueless these days.

Re: galaxy watch 4 lte with O2 for making calls without phone.

Bigdave1 — Tue, 11 Jan 2022 22:08:55 GMT

I have a complete solve for this as my watch 4 was doing the same....firstly turn on bluetooth, then go to the samsung gear app, click on watch settings, then advanced features, then turn on remote connection ,then just below that turn on CALLING...this key so it let's your watch make and receive calls on the same number as your phone when your phone is out of range..but remember to keep bluetooth turned on as to allow your phone and watch to communicate on a cellular basis while not within bluetooth range....hope this helps

Re: galaxy watch 4 lte with O2 for making calls without phone.

Bigdave1 — Tue, 11 Jan 2022 22:17:57 GMT

Firstly go to 02 shop and get the e sim..they can help you set it up..then

I have a complete solve for this as my watch 4 was doing the same ....every time I tried to call , it kept coming up emergency calls only...firstly turn on bluetooth, then go to the samsung gear app, click on watch settings, then advanced features, then turn on remote connection ,then just below that turn on CALLING...this is key so it let's your watch make and receive calls on the same number as your phone when your phone is out of range..but remember to keep bluetooth turned on as to allow tour phone and watch to communicate on a cellular basis while not within bluetooth range....hope this helps

Re: galaxy watch 4 lte with O2 for making calls without phone.

Bigdave1 — Tue, 11 Jan 2022 22:29:57 GMT

I have a complete solve for this as my watch 4 was doing the same(emergency calls only).go to o2 store and let them set up the esim, once they've set that up making sure bluetooth is on.. then go to the samsung gear app, click on watch settings, then advanced features, then turn on remote connection ,then just below that turn on CALLING...this key so it let's your watch make and receive calls on the same number as your phone when your phone is out of range..but remember to keep bluetooth turned on as to allow your phone and watch to communicate on a cellular basis while not within bluetooth range....hope this helps