topic Re: Contacting o2 customer support in Tech Support

Contacting o2 customer support

Sajmon339 — Mon, 03 Jan 2022 10:00:26 GMT

Tried to call o2 customer service number and i'm keep getting info that they are closed today.... despite that the posts are saying they are open from 09:00. I'm abroad and can't use my phone - been trying to resolve this since 20/12/2021 !!!!!!! o2 was unable to provide resolution before xmas and now i can't get through

Re: Contacting o2 customer support

pgn — Mon, 03 Jan 2022 10:04:18 GMT

Customer Service is open today, @Sajmon339 - have you tried to get through to them via Facebook or Twitter on Social Media? Might be cheaper, if you have a working Internet connection. Links are just below this post, beneath the 2 blue O2 Community images.

Good luck!

Re: Contacting o2 customer support

Sajmon339 — Mon, 03 Jan 2022 10:18:57 GMT

yep thanks @pgn - contacted them via messanger on FB - still waiting ;(

Re: Contacting o2 customer support

pgn — Mon, 03 Jan 2022 10:43:23 GMT

Hang in there - it is the same team across all 3 X Social Media platforms, and the hours are back to normal today:

Re: Contacting o2 customer support

Cleoriff — Mon, 03 Jan 2022 10:57:05 GMT

Hi @Sajmon339

If you can't use your phone, there's a few things to try...

Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account

. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or use SKYPE to call 0800 032 1402

A guide to Skype here USING SKYPE.

Best of luck.

Re: Contacting o2 customer support

Sajmon339 — Mon, 03 Jan 2022 11:01:32 GMT

thanks @Cleoriff - tried all of these already 😞

Re: Contacting o2 customer support

pgn — Mon, 03 Jan 2022 13:24:40 GMT

Any joy yet, @Sajmon339?

Re: Contacting o2 customer support

Sajmon339 — Mon, 03 Jan 2022 15:24:03 GMT

nope-got answer from o2 via messanger but they are still just collecting informations. Takes them 30-60 min to read and reply to a message. Terrible tbh - never had issues like that with other providers

Re: Contacting o2 customer support

pgn — Mon, 03 Jan 2022 15:29:14 GMT

@O2Ryan is on until 18:00 today, I've tagged, keep an eye on your Private Messages (the envelope icon top-right) @Sajmon339.