topic Re: Amazon Extra on Prime in Tech Support

Amazon Extra on Prime

Donners — Mon, 04 May 2020 09:20:32 GMT

Hi,

I signed up for Prime music on priority, I got sent the link to redeem but it doesn't work. I have tried on email, myO2 on my phone and via the O2 website.

Can you help please

Re: Amazon Extra on Prime

LyndaT — Mon, 04 May 2020 09:25:39 GMT

I am the same - got Amazon Music Unlimited extra and link doesn't work keeps saying activation error 😞 Frustrating! Any help?

Re: Amazon Extra on Prime

Cleoriff — Mon, 04 May 2020 09:28:40 GMT

Hi @LyndaT and @Donners

If the activation link isn't working then you need to call customer services

https://www.o2.co.uk/help/account-and-billing/extras-partners

Re: Amazon Extra on Prime

MI5 — Mon, 04 May 2020 09:43:57 GMT

@Donners @LyndaT

You can't add it to an existing Amazon account. You need to create a new one to use the extra.

Re: Amazon Extra on Prime

LyndaT — Mon, 04 May 2020 09:49:37 GMT

Ah right! I have an amazon account so it links through to that one automatically- jeez that’s a bit **** 💩 isn’t it? Not sure it’s worth all the effort of a new amazon account set up 🙈

Re: Amazon Extra on Prime

Cleoriff — Mon, 04 May 2020 09:51:45 GMT

Not something I would need anyway. As an Amazon Prime customer, I can watch a lot of it for free already.

Lucky me

Re: Amazon Extra on Prime

MI5 — Mon, 04 May 2020 09:52:03 GMT

It only takes a few seconds to set up a new one @LyndaT

Re: Amazon Extra on Prime

LyndaT — Mon, 04 May 2020 09:59:26 GMT

But i would need different account details i'm assuming @MI5 ? I can add and switch accounts but don't think it allows it with same details? It would have been easier if O2 gave you a code put it into an amazon account (current or otherwise) and away you go?

Re: Amazon Extra on Prime

MI5 — Mon, 04 May 2020 12:17:39 GMT

@LyndaT

Yes, you'll need a different email address.

Re: Amazon Extra on Prime

jonsie — Mon, 04 May 2020 12:24:55 GMT

Amazon Prime video works on existing accounts so Music should too.