topic Re: Change tariff immediately/Reset in Tech Support

Change tariff immediately/Reset

AnonymousFilo — Sat, 25 Dec 2021 13:58:53 GMT

Hi, I subscribed to 10GB for 10pounds in my first ever 02 usage..however, the data run out and I failed to gauge that i'd need to have at least 20GB a month. I tried to change my tariff to 20pounds which gives me 30GB a month but it says it will take effect on the 10 January. I badly need it right now. How do I reset it? Bolt-On option is kinda a last option for me co'z it is too expensive as 500MB add-on would cost 5pounds. Please, can somebody help me?

Re: Change tariff immediately/Reset

MI5 — Sat, 25 Dec 2021 14:03:54 GMT

@AnonymousFilo

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks