topic Re: eSim pack in Tech Support

eSim pack

mep4588 — Sun, 19 Dec 2021 14:13:05 GMT

how can i order a esim pack on line i can not find the page on my o2, i have been to a couple of O2 shops they are out of stock and tell me to go online and order it can anyone help and direct me to the page where i can order the pack

Re: eSim pack

madasaf1sh — Sun, 19 Dec 2021 14:21:26 GMT

@mep4588

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: eSim pack

Cleoriff — Sun, 19 Dec 2021 14:32:30 GMT

@mep4588

You can get them instore or by contacting customer services

How can I get an O2 esim pack?

O2 4G or 5G esim packs are available for our Pay Monthly and Business customers. There are two ways of getting them:

Pop into your local O2 store and ask for an O2 esim pack; or
Contact us and ask for an O2 esim pack to be sent to you.

https://community.o2.co.uk/t5/O2-Gurus/eSim-pack/m-p/1516374#M16763

All numbers are in this guide

you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help

Re: eSim pack

Chick_Lunchbox — Wed, 21 Jun 2023 17:06:32 GMT

I called 202 and yes, an esim pack can be sent (1-3 days) But the line service is then suspended until the qr code is scanned and the customer completes the transfer...maybe 4 days - WTF?

Re: eSim pack

madasaf1sh — Wed, 21 Jun 2023 17:42:47 GMT

@Chick_Lunchbox

Just pop to an o2 shop, and pick up an esim pack, and then you can do it at your convenience or there and then. .

No one knows why o2 do it this way. when posting out sim cards, I have a feeling it is to stop sim hijacking