topic Re: 5G sim swap in Tech Support

5G sim swap

ShirleyC78 — Wed, 01 Apr 2020 15:36:26 GMT

Hi, i've received new Galaxy S20 today, and rather than use old 4G sim from the S9 I wanted to use the new 5G sim and do the sim swap. I'm worried I lose apps and more importantly contacts that are on my current sim. How do I get them over safely?

Thanks

Re: 5G sim swap

MI5 — Wed, 01 Apr 2020 15:39:12 GMT

@ShirleyC78

There won't be any apps or contacts on your sim. They are all on your phone.

When you sign in to Google on your new phone all will be imported.

However, sim swaps are takeing ages right now, so you might want to wait a while if you want full use of your new phone, and just use your old sim in the interim.

Re: 5G sim swap

ShirleyC78 — Wed, 01 Apr 2020 15:40:25 GMT

Excellent thanks. Sometimes when I add new contacts it asks do I want to save to phone or sim, this was why I wondered. Given 5G isn't readily available anyway i'm probably as well using old sim for now.

Thanks

Re: 5G sim swap

Bambino — Wed, 01 Apr 2020 15:40:50 GMT

@ShirleyC78 You shouldn't have any contacts on your sim. Take a look at your Google account. They should all be there.

https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

Re: 5G sim swap

jonsie — Wed, 01 Apr 2020 15:49:47 GMT

Great advice not to do the sim swap yet. The system doesn't appear to be working at all just now @ShirleyC78

Re: 5G sim swap

ShirleyC78 — Wed, 01 Apr 2020 15:51:47 GMT

Thanks, had a look and can't see any phone number contacts in it. Odd! Hopefully it works when I fire the sim in. Fingers crossed. It's usually OK to be fair when swapping from previous Samsung device.

Re: 5G sim swap

ShirleyC78 — Wed, 01 Apr 2020 15:52:35 GMT

Yeah it's definitely looking like the best option for now. Cheers

Re: 5G sim swap

Bambino — Wed, 01 Apr 2020 16:21:22 GMT

@ShirleyC78 If you're not in an area where 5G is up and running and strong there's absolutely no need to do a swap at the moment. With the situation as it is right now, there are too many things that could go wrong, and you'd have no ability to get any support from O2 if it did.