topic Re: Mobile data on Mi A2 in Tech Support

Mobile data on Mi A2

ColonelMustard — Fri, 01 May 2020 11:06:23 GMT

Hi there

I have a Mi A2 phone. I've recently received my O2 SIM and successfully ported my old number. Phone calls and texting work fine, but I have no mobile data. I tried the SIM in another phone (Moto g7 Play) and mobile data works fine.

Any ideas what I need to do?

Many thanks

Re: Mobile data on Mi A2

gmarkj — Fri, 01 May 2020 11:24:25 GMT

Text Active to 2020.
Save the settings you get back, and restart the phone.

Re: Mobile data on Mi A2

jonsie — Fri, 01 May 2020 11:59:30 GMT

You can also enter the settings manually @ColonelMustard

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

Re: Mobile data on Mi A2

ColonelMustard — Fri, 01 May 2020 12:19:59 GMT

Thanks for the reply

I just get a "sorry we're busy right now, try again later" message

Thanks again

Re: Mobile data on Mi A2

jonsie — Fri, 01 May 2020 12:50:56 GMT

Choose any option given

Even fraud, needs must @ColonelMustard

Re: Mobile data on Mi A2

ColonelMustard — Fri, 01 May 2020 13:04:50 GMT

Thanks @jonsie. I followed the instructions - still no mobile data sadly. May be a problem with my phone

Re: Mobile data on Mi A2

jonsie — Fri, 01 May 2020 13:06:42 GMT

Do you have another phone to try your sim in?

Re: Mobile data on Mi A2

ColonelMustard — Fri, 01 May 2020 13:19:39 GMT

Thanks - yeah tried the SIM in a moto g7 play and mobile data worked with that phone

Re: Mobile data on Mi A2

jonsie — Fri, 01 May 2020 13:21:30 GMT

Definitely a problem with the phone or the settings then

Time to upgrade?

Re: Mobile data on Mi A2

ColonelMustard — Fri, 01 May 2020 13:26:02 GMT

Thanks again @jonsie. I'll try and factory reset I think

Re: Mobile data on Mi A2

jonsie — Fri, 01 May 2020 13:28:32 GMT

It's worth a try