https://community.o2.co.uk/t5/Tech-Support/Volt-O2/m-p/1510613#M15581 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4698135">@AlexS</a>&nbsp;<BR /><BR />Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022</P><P>&nbsp;</P><P>All FAQ's are here&nbsp;<A href="https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin-Media/td-p/1497382" target="_blank">https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin-Media/td-p/1497382</A></P> Thu, 02 Dec 2021 12:34:37 GMT madasaf1sh 2021-12-02T12:34:37Z https://community.o2.co.uk/t5/Tech-Support/Volt-O2/m-p/1510560#M15569 <P>Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account.&nbsp;</P><P>&nbsp;</P><P>When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.</P><P>What do I do?</P> Thu, 02 Dec 2021 10:54:17 GMT https://community.o2.co.uk/t5/Tech-Support/Volt-O2/m-p/1510560#M15569 AlexS 2021-12-02T10:54:17Z https://community.o2.co.uk/t5/Tech-Support/Volt-O2/m-p/1510613#M15581 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4698135">@AlexS</a>&nbsp;<BR /><BR />Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022</P><P>&nbsp;</P><P>All FAQ's are here&nbsp;<A href="https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin-Media/td-p/1497382" target="_blank">https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin-Media/td-p/1497382</A></P> Thu, 02 Dec 2021 12:34:37 GMT https://community.o2.co.uk/t5/Tech-Support/Volt-O2/m-p/1510613#M15581 madasaf1sh 2021-12-02T12:34:37Z